Diamond Self Storage - Spokane

Rating

By

Margaret Davis

Review

Great employees and facilities! It is a pleasure to do business with Diamond Self Storage!

On

10/13/2024

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By

Margaret Davis

Review

Excellent customer service, Sara, Char, and Stephanie are all very knowledgeable, patient, and kind. They made this first time experience for me a pleasure. The facility is very clean and in a nice, safe location.

On

10/13/2024

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April

Review

Stephanie was able to get me into a unit that would hold everything and still have space left for going thru boxes that I hadn't opened up in 10 years. Unit was clean. I would definitely tell anyone looking for storage to call Diamond first..

On

09/25/2024

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Donnell currie

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Awesome experience !!!!!!!!!!!!!!!!¡!!!!!!!!!!!!!! The whole thing was good I would do it again

On

06/22/2024

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Robert Young

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Prompt response to questions, awesome follow-up

On

03/03/2024

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Adam hankins

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I would recommend it to a friend.

On

06/20/2023

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Darren Moore

Review

All too easy... nice people & told me exactly what I needed to know

On

06/08/2023

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Debra Cooper

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This was a good move on my part and I'm pleased that I chose Diamond Storage.They are fabulous!!ЁЯША

On

06/06/2023

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Katherine Miller

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The customer service is very good

On

03/11/2023

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Rebecca

Review

Excellent customer service! Thanks for all your help with obtaining this unit for our son's RV.

On

02/23/2023

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Maureen

Review

We love our new clean storage. We'll lit They had all the roads plowed when it snowed

On

01/30/2023

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Steve Clark

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Very happy with this facility!

On

01/04/2023

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Nick Thomas

Review

Office was cold from AC nice easy solution

On

08/01/2022

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Adriana

Review

The ladies at the front were very sweet and helpful. I didn’t quick understand how to lift the door to the unit at first, and they quickly came and showed me the way.

On

07/29/2022

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Dave Williams

Review

very convenient location in proximity to the airport

On

07/22/2022

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Dave

Review

No issues with check in and initial storage.

On

03/23/2022

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Pamela Burroughs

Review

This was so easy to set up and get moved in.

On

03/11/2022

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Melody

Review

Only have had the space for a few days but on my second day of delivery to the unit my truck wouldn't start and the manager and a staff member went over and above to help me solve the problem. It was an inconvenience to them but they could not have been kinder.

On

02/11/2022

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By

Jana Akins

Review

The employees I've had any kind of interaction with here are unprofessional, judgmental and discriminatory. They evicted us from 3 units; 2 because we were late on the payment, after giving notice we intended to move out but then had death in the family that set us back, and the other unit because we allegedly left a box of crap (yes actual feces) outside the unit. We absolutely do not box up crap and even if we were that gross to do so, would never leave it sitting outside our rental unit! That's just stupid & ridiculous! I'm elderly & disabled, now being forced to rent a truck and move out of 3 units with no place lined up to store our stuff. The only reason we can come up with is because we're related to a prior renter whom they had issues with & Don't like. Who does that to anyone? Especially a business treating their own paying customer like this?! I will not ever have one good thing to say to say about Diamond Storage & I will advise you to rent ANYWHERE else if you care about trusting the ones you're handing your money to every month or being judged & punished unfairly. I wish I'd never wasted one red cent here nor met "professionals" who put your business out on front street as was done when they volunteered all the reasons they dislike another renter, past or present.

On

09/27/2021

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John wavada

Review

Everything has been great except I was given the wrong gate code but 800 number fixed the problem wright away

On

08/30/2021

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Tammy

Review

I'm hoping Auto pay has been taken off my account by now?

On

08/24/2021

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By

AB

Review

I went to rent unit (sure wish I had the guy that went the extra for the previous comment) but the don't accept cash payment n for some reason wouldn't accept my credit card. So I had to go out money on my card but wanted a different cc to make the auto pmnt for the unit. When I finally got back I put part of the pmnt minus like 20$ I was putting on my cc....well again for some reason it wouldn't accept my cc. So I would have to go put more money in a card which also costs money....and I needed to move my stuff immediately. So my stuff sat outside all night, I got no sleep watch to make sure it didn't go walking down the street. It would have bn nice to have bn able to bring the 20 in the next day or something. Instead I wasted 2 hrs n when I had her do the partial pmnt on the card I added money to it withdrew the money lol so I've partially pd for it.... now I'm hoping that I can just take them 20$ n b done w it...

On

08/17/2021

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Marv

Review

Front desk and phone personnel were spot on with what they quoted and would do for us.

On

08/14/2021

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Tammy McCray

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Customer service was on top of their game

On

08/06/2021

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Randi Empting

Review

They haven't honored the 6 month discount they promised me. Needing to get a refund from them hopefully it'll go smoothly. If it does then I'll change my rating.

On

08/05/2021

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Lisa Beamer

Review

Clean, secure, easy access. Staff was courteous and on top of it! We accidently left 2nd door to our unit unlocked and they notified us within an hour. Thank you!

On

08/03/2021

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By

kurt dzinich jr

Review

Excellent facility out by the Spokane airport. The office staff were extremely helpful. Of course it is never cheap if you want to store your things, especially if they big like Rv or cars.....but that is price for fully enclosed units---which is what I want and need.

On

08/02/2021

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By

Elizabeth King

Review

Very friendly. The units are nice. I do wish they were taller so we would not had to get another unit. But still great.

On

06/05/2021

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By

Kim

Review

I was able to find and reserve a storage unit all online, and the experience was so easy. I got access information via email and was able to just drive in and load everything in one trip.

On

06/01/2021

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Andrew seib

Review

See above ^^^^^^^^^^^^^^^^^^^^^^

On

05/24/2021

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Ericka Noble

Review

Heard about them online. Very nice staff members very clean facility was ready for me to move everything in.

On

05/08/2021

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Nicholas Bocek

Review

Good three month entry special, responsive staff, secure and clean entry and grounds...just half a star off as the storage space layout and siding plus the metal parts of the rolldown gate removes a good few inches of packable area (not a huge deal, but I'd call it just shy of the 10x12 description) -- either way definitely glad we went with DSS Spokane!

On

05/03/2021

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mike wambold

Review

Since I hade a unit there already. everything was a breeze

On

04/27/2021

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Angel

Review

Customer service is very important to me and I am beyond impressed! And 24hr gate access is awesome too! So happy we made the decision to go with diamond!

On

03/22/2021

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Ashley Fry

Review

The fact that they have to cut the price in Half Upon move-in says a whole lot! The price of the unit that I got should actually only ever cost about half as much as the actual price for instance they charged me $60 for 6 months for a small unit and then they're going to bump it up to a hundred and thirty-four every month after that I hope I don't need it for longer than 6 months cuz that is ridiculous

On

02/25/2021

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Meri Murphy

Review

All had to be handled over the phone because I live overseas. The excellent customer service at Diamond on Sunset Bl in Spokane was what made it so simple and convenient.. I had chosen Diamond because it had the best price.

On

02/16/2021

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Amber

Review

Had a little issue when first arrived with code, but they quickly addressed. Everything else went smoothly.

On

02/09/2021

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Sunny Chavez

Review

Getting a storage unit during the pandemic has been an absolute breeze! They were so quick to respond to all of my emails and I was able to get my unit within an hour!!

On

01/20/2021

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Randi

Review

Awesome place i would definitely recommend

On

01/05/2021

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Crystal laws

Review

Very accommodating. Easy to rent. Affordable pricing.

On

12/30/2020

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David Weinert

Review

My unit reservation was actually mixed up on the size, but a quick call to the office, and they fixed it immediately, and gave me the right unit. Very courteous, and professional.

On

12/02/2020

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Jerry Jones

Review

I took advantage of the 6 month 1/2 price deal On 2 separate units. Good service on all aspects Of the rental process.

On

11/27/2020

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Justice Andino

Review

The overall experience gives you the since of security that your belongings are safe and secure

On

11/25/2020

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Emily

Review

Great price clean storage and friendly staff. I wish they had a location closer to. Getting here is a bit of a drive. But the monthly rent is half the price of everywhere else.

On

11/25/2020

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Myk Crawford

Review

First time using a mini-storage business. Process was easy. The staff at Diamond was super friendly and helpful making the whole process very easy.

On

11/16/2020

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Jonni Lester

Review

I was able to complete everything online which was great!! Customer service over the phone and through email was very helpful

On

07/06/2020

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Michelle

Review

Everything i owned had rat poop and pee all over my clothes ttowels sheets etc and for $120 a month i had to throw away most of my belongings due to there rat infestation !! If you use this place... You need to put everything in a plastic box with a LID!!!! Unhappy in Spokane!!ЁЯШб

On

07/05/2020

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By

David

Review

It’s a nice facility, but the advertised price of $33 turned into about $67 after the unadvertised fees, and I really felt extorted. There was nothing I could do, I needed the storage unit. It is a nice storage unit facility, though.

On

07/05/2020

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By

Gerardo

Review

They have a deal going on for a 10/10 for 65/mo for the first six month, it’s the most affordable of the storage facilities in the area + you have 24/7 access. isn’t it crazy? On top of that they have a we care program, that if your car battery needs charging, or a tire pop etc, they come and give you a hand. I recommend the place for someone in need of some extra space for stuff you don’t want to loose or to get damaged by weather.

On

07/03/2020

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By

Gerardo

Review

At first, I tho it would be a hassle to get into a storage unit. But ended up being a really smooth transition. 70$ a month for the first six month for a 10/10 it’s actually better than it sounds, specially in times like this that it’s hard to leave stuff out side without anyone putting it in their truck bed and run with it.

On

07/01/2020

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Sherri

Review

We got a good sized unit for a great price no hassles from employees. Easy access 24/7.

On

06/30/2020

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thomas

Review

i felt safe to leave my belongings in this storage area very professional

On

06/24/2020

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Jose

Review

Quick, easy, and suitable for my needs. I have used storage facilities many times and for various lengths of time. This is my first time using Diamond storage and I will give it a five star rating. The price was what actually drew me to their website and I have been very pleased thus far. The staff member who got me registered was exactly the type of person that I would have as an employee. A great feeling or comfortably.

On

06/23/2020

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By

Jeanie Nunn

Review

Guy at front desk was very knowledgeable (he even helped me figure out way I could move my items into unit that night even though I wouldn't be able to be back b4 the office closed with my payment). Everything was very clean & simple. I love the 24hr access!!!

On

06/16/2020

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Josef

Review

Sparefoot made finding an affordable and high quality storage facility for my family. Diamond's staff was very helpful and professional and the facility is top of the line.

On

06/06/2020

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Michael

Review

pretty clean and over all they helped me reserve a unit even with every thing closed

On

05/18/2020

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Tom Withey

Review

Being my first storage unit, I wasn't entirely sure what to expect. Jim was quick to respond to my questions and was a great help. The site is very clean and easy to navigate. I like that they have 24hr security and 24 access. The price was the lowest I found in Spokane. Would recommend to anyone

On

05/05/2020

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Sara Smith-Cline

Review

I would highly recommend this place to anyone they were fast and friendly even in a crunch and with all that’s going on in the world today!

On

04/14/2020

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Christopher

Review

Friendly customer service, clean, and the price is great.

On

04/06/2020

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Jamie

Review

Friendly quick and affordable. Lot is secure and clean.

On

04/02/2020

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jesse

Review

Awesome storage facility. Staff is very helpful. They will work with you on payments. 24 hours access!

On

04/02/2020

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Felicia Smith

Review

This storage was the best storage I ever been to the front desk lady help with so much and the offer coffee and hot chocolate the storage is clean I felt safe there there is a. 24 hour security there and we are able to go to our storage any time

On

04/01/2020

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By

CPG

Review

Happy we chose this place to store my daughters stuff during the COVID-19 lockout of the students. Clean facility. With only one employee working, it took a little longer to get signed in and paperwork completed due to busy time. Had to buy their special lock which was an unexpected expense and at full retail price.

On

03/22/2020

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By

Chase

Review

Prices are reasonable, and the service was good.

On

03/16/2020

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Ashley Wideman

Review

Super helpful and friendly service! Explained everything in detail. Made it super easy!

On

02/27/2020

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David A

Review

Friendly staff, lots of units, easy access. 24/7 availability

On

01/28/2020

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Melissa McGuire

Review

Convenient hours., Staff is respectabe,friendly and down to earth.And security is thoural.

On

12/15/2019

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By

慚档

Review

Quick and easy process. The staff were friendly and helpful!

On

11/12/2019

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Dustin

Review

The manager was quick, the units where clean, and it’s easy to access from the freeway.

On

10/26/2019

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Gabby

Review

We had a reservation made online, all we did was go in sign some papers and our unit was ready to go.

On

10/20/2019

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christy kelley

Review

We moved in on a Sat after reserving online. The process and gate entry were easy and quick. Great Customer Service.

On

10/17/2019

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By

Jon

Review

Simple and quick to get set up and moved in. Nice facility, good price

On

09/22/2019

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By

Del

Review

Could not have been better, was easy and the staff was super. clean nice level spots for my motor home.

On

08/22/2019

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Elaine

Review

Had to arrange the unit before I got to Spokane and all staff was very helpful.

On

08/18/2019

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Mark Boyd

Review

The process was easy, the receptionist professional and the facility clean. The gate was a little weird but not an issue. It took a couple of times for my code to work properly. All in all I would recommend the facility.

On

08/09/2019

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By

Spencer

Review

Good. Clean.cheap. good coffee. Boss is cool

On

06/14/2019

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Sheena

Review

Staff was very helpful and friendly. Easy instruction to get in and out of the secure area. Love that there are cameras everywhere...feels so safe. Love this experience.

On

06/11/2019

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Judith

Review

Vary friendly and helpful people security eve come by and asked if all was good so over all vary pleased.

On

06/10/2019

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Shelley

Review

Easy peasy. Friendly staff, clean units, great prices.

On

06/10/2019

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Nathan

Review

This place is cheap and very clean and the security is what makes it worth it, i would recommend this place to everyone

On

06/03/2019

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Corina Lena

Review

First time I’ve had to use a storage facility. Was impressed with the office staff, super friendly. Easy registration process. Super clean, secure facility. Access instructions easy to follow, and great, safe location. Will use again next summer, highly recommend!

On

05/14/2019

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By

却敦慮

Review

Facility is clean, check in was prompt.

On

04/30/2019

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By

jesse

Review

Diamond storage is where it's at. 24 hour access, and the prices are awesome.

On

04/25/2019

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By

Mag

Review

Went in on Easter thankfully paperwork was fast and easy. The women working were helpful and friendly. Storage until was clean and easily accessible. Would recommend to others.

On

04/23/2019

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By

Matthew

Review

Facility is clean and looks very secure.

On

03/29/2019

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Veronica

Review

This place is very friendly I was pleased with customer service.

On

03/12/2019

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Veronica

Review

Very friendly and helpful was a fast and good experience.

On

03/10/2019

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Randy G

Review

Very pleasant experience on move in day, simple and easy. Very impressed with the one year pricing!

On

01/12/2019

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By

Luis

Review

Nice and convenient had little time to move furniture with a budget and im glad to grab a unit

On

12/23/2018

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By

Carissa

Review

Great unit, friendly staff, easily accessible

On

12/21/2018

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By

Jennifer Donohoe

Review

Very fast paperwork time, in-depth explanation of rules, wide range of units to choose from, secure with a coded gate and very secure locks available for an inexpensive price. Excellent military discount.

On

09/18/2018

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By

gretchen

Review

The staff was efficient. My unit was clean and new. The prices were reasonable.

On

09/06/2018

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By

Kiri

Review

Great experience! Would recommend. Clean and friendly staff. They also let us park the trailer there for $5 a day.

On

05/20/2018

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By

Mary

Review

Great customer service! Great facility.

On

05/12/2018

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By

Drew

Review

Diamond storage feels very secure which I was looking for, there is 24 hour access with a gated entrance as well as security and cameras so you don’t need to worry.

On

05/03/2018

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By

Mary

Review

Loved being able to set all of this up online (w/a discount). Customer service was a bit dry over the phone when I called to make sure they had my reservation, but they were friendly and helpful in person. Please note: they take autopay on the first of the month.

On

05/03/2018

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By

Kara

Review

The staff is friendly and the unit was clean and ready for me to move my stuff in.

On

04/09/2018

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By

Robert Horton

Review

Moved in a few days ago. Customer service was top notch. I feel well taken care of. The storage unit itself was clean and what I would expect.

On

01/17/2018

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By

Laura

Review

Under construction so no security

On

10/31/2017

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By

Laura

Review

Open for anybody to go into at any hour of night

On

10/31/2017

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By

Leslie

Review

Easy to find and maneuver around. Friendly staff !

On

10/17/2017