Secure Self Storage - Ithaca


Reserve Online
or Call 1-855-846-5507
Secure Self Storage - Ithaca
35 Royal Rd
Ithaca, NY 14850
(855) 846-5507

Secure Self Storage Ithaca Features 24-Hour Surveillance Cameras Office Open 6 Days a Week Business & Personal Storage State of the Art Facilities RV & Boat Storage Computer Controlled Access Pay Online Packing and Moving Supplies

Office Hours
Sun Closed
Mon 9:00 AM - 6:00 PM
Tue 9:00 AM - 6:00 PM
Wed 9:00 AM - 6:00 PM
Thu 9:00 AM - 6:00 PM
Fri 9:00 AM - 6:00 PM
Sat 9:00 AM - 6:00 PM
Access Hours
Sun 12:00 AM - 11:59 PM
Mon 12:00 AM - 11:59 PM
Tue 12:00 AM - 11:59 PM
Wed 12:00 AM - 11:59 PM
Thu 12:00 AM - 11:59 PM
Fri 12:00 AM - 11:59 PM
Sat 12:00 AM - 11:59 PM

    Features

  • 24-hour access
  • Fenced and lighted
  • Video cameras on site
  • Vehicle requires insurance
  • Electronic gate access
  • Vehicle requires title
  • Moving supplies for sale
  • Email billing available
  • Rent due on same day each month per lease start
  • Auto-pay available
  • Vehicle must be running
  • Vehicle requires registration
  • Title must match renter
  • Insurance required
  • Insurance available
  • Homeowners/renters insurance accepted
  • Checks accepted
  • Credit cards accepted (Visa, Mastercard, AMEX, Discover)
  • Allow 18-wheeler dropoff
  • Has 18-wheeler alleys
  • 5% military discount (active-duty, reserves)
  • 5% senior discount
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
  • Secure Self Storage - Ithaca
Secure Self Storage - Ithaca Secure Self Storage - Ithaca Secure Self Storage - Ithaca Secure Self Storage - Ithaca Secure Self Storage - Ithaca Secure Self Storage - Ithaca Secure Self Storage - Ithaca

5' x 5'
  • Floor 1
  • Outdoor access
$75.00
per month
Reserve Now
5' x 5'
  • Floor 1
  • Drive up
  • Outdoor access
$79.00
per month
Reserve Now
5' x 10'
  • Floor 1
  • Drive up
  • Outdoor access
($109.00)
$89.00
per month
Reserve Now
5' x 15'
  • Floor 1
  • Drive up
  • Outdoor access
$119.00
per month
Reserve Now
10' x 10'
  • Floor 1
  • Drive up
  • Outdoor access
($129.00)
$99.00
per month
Reserve Now
10' x 15'
  • Floor 1
  • Drive up
  • Outdoor access
($169.00)
$119.00
per month
Reserve Now
10' x 20'
  • Vehicles permitted
$79.00
per month
Reserve Now
10' x 20'
  • Floor 1
  • Drive up
  • Outdoor access
($199.00)
$149.00
per month
Reserve Now
10' x 30'
  • Vehicles permitted
$89.00
per month
Reserve Now
10' x 30'
  • Floor 1
  • Drive up
  • Outdoor access
$269.00
per month
Reserve Now
Rating
Rating of 4.5
By
Andrea
Review
Linda was great to work with. She showed and inspected the unit with me.. looked great .. very helpful and curtious. Thanks Linda
On
03/06/2024
Rating
Rating of 5.0
By
Shallena Uhl
Review
A Refreshingly Calming Atmosphere with Polite Comforting Customer Service. Thank you.. Sincerely,
On
02/26/2023
Rating
Rating of 4.5
By
Linda
Review
The Ithaca location is very convenient. It facility itself is clean and entrance-secured after hours. It appears to be very efficiently managed from the onsite office which is opened during normal business hours. The rental rates are reasonable--somewhat lower than than many competitors in the area. My unit was very clean. I really appreciate the online option for doing business and auto pay. I've only been in my unit a few days, but my impression is positive.
On
02/10/2023
Rating
Rating of 5.0
By
Eva Wheeler
Review
She was so helpful and nice! I would recommend it any time.
On
12/05/2022
Rating
Rating of 3.5
By
RJ Michel
Review
Very quick and efficient. Staff should be less quick to give a smart response. Besides that most people were friendly and helpful.
On
05/23/2022
Rating
Rating of 5.0
By
Grace
Review
Very easy check-in process and the storage unit itself was clean and perfect for what I needed. Thanks!
On
05/20/2022
Rating
Rating of 5.0
By
Daysha Staggers
Review
The place was very clean and organized. The people in the office were very nice and welcoming.
On
05/15/2022
Rating
Rating of 4.0
By
Carley
Review
storage unit is great! easy access, safe , trustworthy
On
05/02/2022
Rating
Rating of 3.0
By
Swansbrough
Review
I Pre reserved a storage unit and apon arrival there was issues with the reservation they worked really hard to fix the issue in a timely manner and got us set up and to our storage unit. The only complaint I have is that is seems smaller than i ordered but feeds the purpose but over all if i need a storage for a motorcycle or car again they are the ones i would recommend cause i had a good experience
On
03/06/2022
Rating
Rating of 4.5
By
Bailey Gong
Review
Check in process was very simple, storage unit was clean and even had rodent repellant in the corners.
On
12/20/2021
Rating
Rating of 4.0
By
Nic lueras
Review
Move in easy, wish the ability to park a car wasn’t such a step atep, but all good
On
12/05/2021
Rating
Rating of 3.5
By
John Evans
Review
The place and location of this facility is very nice. Easy in and out. Staff was helpful. But…$35 in extra fees is poor. But to be honest, ALL facilities charge extra fees. The admin fee for here ($22) is just another way for them to collect more $$. Everything you purchase in life has paperwork. You should not be charged for them to do their job.
On
11/05/2021
Rating
Rating of 3.0
By
Michael Tanner
Review
Start up paperwork wasn't completed correctly at initial visit had to redo it
On
07/23/2021
Rating
Rating of 3.5
By
fiona
Review
It was fast and simple, I used this service for collage storage.
On
07/07/2021
Rating
Rating of 3.5
By
Jackson
Review
It’s a box to put things in at an ok rate. Make sure to tell them you booked on sparefoot or they won’t give you the free month. It’s a little out of town but easy enough to get to and there is 24/7 access.
On
06/26/2021
Rating
Rating of 4.5
By
Monika Wisner
Review
There was a different man working there this time and he was also easy to work with. They have bolt cutters available for those of us that lose our keys and new locks are available for purchase in the office.
On
06/02/2021
Rating
Rating of 4.0
By
Michael Franco
Review
Staff was nice. Unit was clean.
On
05/30/2021
Rating
Rating of 3.5
By
Sam Townzen
Review
They walked me through the move-in process and explained everything well! Great customer service
On
05/21/2021
Rating
Rating of 5.0
By
Becky Hank
Review
20min from Ithaca College campus but the fair AAA price and pro-rated last month makes it a very fair price for students and worth the trip. In addition you get Friendly staff and a clean well cared for facility 5x5 with probably an 8ft ceiling was too much room for one student with a lot of stuff from her dorm room.
On
05/19/2021
Rating
Rating of 4.0
By
Monika
Review
Once I walked in the door, a staff memeber started talking with me. Even as the line formed behind me and my slow reading of the paperwork, he kept a smile on his face and made sure to entertain everyone in the room. Once I was ready to move in, a different staff member showed me my unit and I was able to move in and out quickly. Great customer service!
On
05/17/2021
Rating
Rating of 5.0
By
Bridget Hagen
Review
The process was straightforward and went very smoothly. It was fun to joke around with the people working while we filled out paperwork.
On
05/15/2021
Rating
Rating of 5.0
By
Abbey Bierman
Review
It was extremely easy to book a spot, and the people were very accommodating, even when I needed to change unit size. On move in day, it was very easy to check in. The unit was clean and very easy to drive your car right up to.
On
05/12/2021
Rating
Rating of 4.0
By
AJ
Review
Reserving was simple, Secure self storage is a nice, very secure , and clean facility. However, one of the employees forgot to take the padlock off our unit and when we showed up after hours to move in, no one could help us. They resolved it at 8am the next morning and were very apologetic. I think it was a fluke more than it was indicative of their usual CS. Otherwise, great CX and facility.
On
05/05/2021
Rating
Rating of 5.0
By
Cole
Review
Super friendly and accommodating, locker is clean and easy to get to. Would recommend
On
02/05/2021
Rating
Rating of 5.0
By
浏牡
Review
Excellent self service process by smoothly
On
01/18/2021
Rating
Rating of 5.0
By
Lorne
Review
Very friendly and accommodating staff. Very adequate space and options.
On
11/30/2020
Rating
Rating of 3.0
By
Noah A Doshna
Review
I went to rent a unit because of the competitive prices and the the AAA discount. In addition to a $22 administrative fee, they charged $10 for insurance (without asking me if I had my own insurance first) and they do not provide a lock, so that's another $10-20 for you to buy one of their locks. Also the first time I tried going the office was locked despite being during their listed hours. Will not be using again.
On
07/29/2020
Rating
Rating of 4.0
By
Ismael
Review
No climate controlled units. Great prices
On
06/25/2020
Rating
Rating of 4.5
By
Robert
Review
easy to find, lots of room to maneuver truck
On
06/23/2020
Rating
Rating of 5.0
By
Bianca
Review
Thank you Secure Self Storage for your responsive team who helped provide me with a storage unit within one day notice due to quick move out.
On
03/30/2020
Rating
Rating of 5.0
By
Anabelle
Review
The facility was clean and the staff was overall very helpful. I was only surprised to find out the unit was not climate controlled. Other than that, amazing spot and would gladly recommend it to a friend or use it again in the future.
On
03/23/2020
Rating
Rating of 5.0
By
Vicky Smith
Review
My Cornell student daughter did not seem to have any problem. With coronavirus and the closing of school, they were very helpful and even called me when my daughter forgot to put a lock on the unit and put one of theirs on until one of her friends could go up there and put their lock on so good for parents of college-age students. They looked out for both of us
On
03/23/2020
Rating
Rating of 5.0
By
Isabella Ghafour
Review
Very flexible workers, very kind and easy. The smallest storage unit fits so much. I would recommend these guys.
On
03/18/2020
Rating
Rating of 4.0
By
kiyah
Review
super nice people!! very helpful!! spacious units!! :)
On
03/18/2020
Rating
Rating of 5.0
By
Akiles
Review
Easy to set up and helpful staff
On
12/18/2019
Rating
Rating of 5.0
By
Jade Porter
Review
like this location close to school I can come anytime day or night with their 24 hour access I have classes late so this is very convenient. some driveways are asphalt & gravel . surveillance cameras everywhere too.
On
12/12/2019
Rating
Rating of 5.0
By
Vernon
Review
Management there is very friendly was able to get into my new unit quickly. Having the 24 hr. access is hopeful because I work late hours.
On
12/11/2019
Rating
Rating of 0.5
By
Paul Hubert
Review
I had to sweep My own unit and she took forever to get me going! Awful service. Their website has been down since day one, you are unable to pay online and the facility is hardly secure with the gate being left open all night intermittently because it’s “broken” according to the management. There are so many other storage companies in Ithaca - AVOID THIS ONE.
On
10/05/2019
Rating
Rating of 2.0
By
Justin Newhouse
Review
I recently went out to this facility to sign the paperwork for my 10x20 unit and it took forever to get my lock on the unit. Apparently the computer system is from the early 90s and their internet bandwidth is microscopic. It took 45 minutes for the attendant to fill out the forms in the system and get them printed. God forbid they have more than one customer show up at a time. They would likely be forced to leave and come back another time. On the plus side the unit looks fine and the attendant was kind enough.
On
10/03/2019
Rating
Rating of 0.5
By
Daniel
Review
Showed up with my reservation and a truck full of stuff for storage only to be told that they had rented out all units. They were very rude and I was forced to find another place at the last second.
On
08/02/2019
Rating
Rating of 4.0
By
Marcella Cross
Review
My stuff is still in the storage unit but so far so good. It was very easy to move-in and the unit is great.
On
05/24/2019
Rating
Rating of 5.0
By
Bruce
Review
Friendly staff. Good service. Easy peazy. I’ve used this facility twice. I will continue to use it. No reason to look further.
On
05/19/2019
Rating
Rating of 5.0
By
Mary Celeste Floreani
Review
I had to book a storage unit in one day when another storage situation fell through and secure self storage helped me get a space booked last minute.
On
05/14/2019
Rating
Rating of 5.0
By
bill
Review
Service was fast and checkin a breeze staff was very helpful and pleasant
On
05/14/2019
Rating
Rating of 5.0
By
Mark Brandwein
Review
Nice facility. Friendly staff and fairly priced. Move in was very easy.
On
05/14/2019
Rating
Rating of 4.0
By
Jonathan
Review
Good clean facility with helpful customer staffing. The storage unit was as described and you can't beat the price.
On
05/13/2019
Rating
Rating of 5.0
By
Melissa A Toyryla
Review
Gentlemen took care of everything I needed to move my things in. I had made an online reservation but for some reason I was not in the system. He took care of me right away and I was in and out, loading my things within 10 min. 10x10 unit features clean, dry anx a few pallets were already in my unit. I like the distance from everywhere and it feels less likely to be damaged or stolen. Great friendly service and the price can't be beat in Ithaca. No contract to stay either. Definitely highly recommend!!
On
02/26/2019
Rating
Rating of 4.5
By
Teng Teng
Review
Good and smooth check in process
On
10/21/2018
Rating
Rating of 5.0
By
nicole
Review
They have spacious storage garages. They are secure, easily accessible, and conveniently located. It took a few trips, but we were able to store all of our furniture in the garage.
On
05/26/2018
Rating
Rating of 5.0
By
Thomasena Pottinger
Review
Excellent customer service. Rebecca was helpful and pleasant with a nice seance of humor she needs a raise.
On
05/25/2018
Rating
Rating of 4.0
By
Ashley
Review
This facility ended up working out great for what I needed and could afford and I definitely feel comfortable with my car being here temporarily, even with it being outdoors. There are cameras all throughout the facility and you need a code to get in that you set up with staff during the write up of your contract. The owners help respect the privacy of the people renting space--an insurance company called regarding an appraisal that needed to be done for a prior collision and they would not even let them know the car was there without myself or a contact listed on the contract giving them approval.
On
09/26/2017
Rating
Rating of 3.0
By
Jason
Review
The unit was swept clean, and is well lighted and easy to get into after hours.
On
08/07/2017
Rating
Rating of 5.0
By
Shannon
Review
Will use again. Manager was friendly and helpful. Unit was easily accessible, clean and roomy. Accepted AAA discount
On
06/28/2017
Rating
Rating of 4.0
By
Russell
Review
Everything went smoothly, on time. Space was as promised. Happy customer
On
06/01/2017
Rating
Rating of 5.0
By
Anthony
Review
Better to store the dormitory mess then to bring it all home! The price is right and very convenient to Cornell U
On
05/29/2017
Rating
Rating of 4.0
By
Anthony
Review
Price is right, facility is clean and Mr. Pritchard is a lovely man. BUT, if you present your home owner's insurance policy at check in then you need not pay for their insurance of about $9.00 per month. Once you have the key, you have 24 hour access and it's super convenient to Cornell.
On
05/25/2017
Rating
Rating of 4.5
By
Ann
Review
Best choice for storage in the Ithaca area as compared with other facilities I've tried. Really clean and secure. In addition, there are pallets in each unit for customer use, which was great. The front desk staff was a little gruff, but overall I would recommend to a friend.
On
05/21/2017
Rating
Rating of 5.0
By
Theresa Naimoli
Review
First timer and staff made this a breeze! Easy reservation and check in! Friendly staff and clean facilities
On
05/16/2017
Rating
Rating of 3.5
By
Emma
Review
I was not able to move in on the day I was scheduled because their computer system was not working, so I had to return the next day. Then I was charged a $22 administration fee, which I had not seen listed anywhere else.
On
07/29/2016
Rating
Rating of 4.5
By
Norah
Review
It was easy to get set up and moving in was straightforward. 24 hr access is very convenient.
On
07/24/2016
Rating
Rating of 4.0
By
Review
I really love that they require a $9 additional insurance costs. It covers up to $2,000 of damage due to weather, theft, fire, etc. The price is reasonable at $84 per month (insurance included). Bring your own lock if you have or buy there for ~$10. The staff is helpful and the place is clean and secure. Be sure to call ahead to ensure that someone is in the office. I would recommend for other students given its location to Cornell.
On
06/21/2016
Rating
Rating of 4.0
By
Jessica
Review
The storage area is convenient and affordable for the colleges nearby that require summer storage. The prices are manageable for a student to cover and offers a good amount of space in the unit for the size that is provided.
On
06/20/2016
Rating
Rating of 5.0
By
Maura
Review
facility is easy to use, customer service is slightly slow but online makes it effective
On
05/27/2016
Rating
Rating of 2.5
By
Imani
Review
Move in process was smooth, price was affordable, the unit was clean and easy to use
On
05/26/2016
Rating
Rating of 4.0
By
Caroline
Review
Owner/manager is a little snarky, but everything went fine.
On
05/26/2016
Rating
Rating of 5.0
By
Annalise
Review
I was in a rush to move out and realized I didn't have enough room in my car for everything. Panicked, I called my mom and she set up a unit for me at secure self storage Ithaca. It really saved me, and it's really convenient that it's open 24/7 and you can access it at your leisure. Would recommend.
On
05/25/2016
Rating
Rating of 5.0
By
Ida
Review
No complaints at all.......................................................................................................................................................
On
05/24/2016
Rating
Rating of 4.0
By
Lisa
Review
Nice, clean, price contentious, units size able
On
05/24/2016
Rating
Rating of 5.0
By
Kelley
Review
Quickly was able to reserve a unit. Lots of email reminders. Easy to move in.
On
05/20/2016
Rating
Rating of 4.0
By
Somayeh
Review
The place is located in a good part of city. The pricing are not bad and it is open 7 days a week so you can move in each day you want
On
05/18/2016
Rating
Rating of 5.0
By
Alyssa
Review
The staff is very friendly and helpful.
On
05/14/2016
Rating
Rating of 3.0
By
Sanjay
Review
On
04/04/2016
Rating
Rating of 4.5
By
Esmer
Review
It's a great facility with a fence around the compound. The only thing is that the staff at the front desk were taking quite a bit of time In order to finalize everything to set me up on the move in day. Other than that, I'm very happy with it!
On
08/06/2015
Rating
Rating of 5.0
By
cindy
Review
Quick, clean, efficient and safe, extremely friendly and helpful.
On
06/03/2015
Rating
Rating of 4.0
By
Anjit
Review
Pretty speedy service, reserved a unit, although I'm not sure what exactly I reserved as it didn't seem like they checked my reservation when I arrived at the location.
On
06/02/2015
Rating
Rating of 4.0
By
Rachel
Review
Excellent experience.
On
05/26/2015
Rating
Rating of 5.0
By
mark
Review
On
05/24/2015
Rating
Rating of 4.0
By
Merilyn
Review
On
05/24/2015
Rating
Rating of 2.0
By
Kay
Review
The guy who checked us is was rude and impatient. They don't mention the mandatory $9/month insurance and the staff charged my card over $200 without my consent. I thought he was charging only for the admin fee and the first month but he did not have good communications skills.
On
05/22/2015
Rating
Rating of 4.5
By
Ayinde Crear
Review
It was a little difficult finding the facility itself as I am not originally from the Ithaca area, but besides that everything worked out smoothly. I walked into the main office and signed the necessary forms, got the key, and packed my things into the storage unit. It is also a bonus that I can come into the storage unit lot literally anytime with my gate access code. I couldn't have imagined this situation run any smoother.
On
05/21/2015
Rating
Rating of 4.0
By
Jessica
Review
Moving in and booking was easy.
On
05/21/2015
Rating
Rating of 4.0
By
Robin
Review
This facility was clean and secure, but I didn't like paying a $20 administrative fee. If I wanted a bill or even an email reminder each month, they charge an additional $1. They also charged us $9 per month insurance. If these charges were really necessary, I would rather they were built into the flat monthly fee and it would have been good to know about the extra charges ahead of time.
On
05/21/2015
Rating
Rating of 4.0
By
Randall
Review
Excellent service from the staff. Clean unit and facility. Good value for the money.
On
05/20/2015
Rating
Rating of 5.0
By
Emily
Review
They have a gated fence around the compound making it safe and secure. The owners were great and made moving in quick and easy
On
05/20/2015
Rating
Rating of 4.0
By
Kevin
Review
Great experience, excellent service.
On
05/16/2015
Rating
Rating of 4.0
By
Robert Sladich
Review
Friendly and quick. Reserved online and paid by credit card over phone. Well kept facility.
On
05/14/2015
Rating
Rating of 3.0
By
Paul
Review
No complaints
On
04/08/2015
Rating
Rating of 4.0
By
Sung Eun
Review
Overall good experience with paperwork and guidance to storage unit.
On
08/23/2014
Rating
Rating of 4.0
By
Seul-E
Review
Convenient
On
07/22/2014
Rating
Rating of 4.0
By
Patrica
Review
On
07/13/2014
Rating
Rating of 4.0
By
Carrie Young
Review
I needed a storage space for one month while I was traveling and changing homes, and self-storage was incredibly convenient. And the service was so friendly.
On
06/09/2014
Rating
Rating of 5.0
By
Kelly
Review
Good communication. Helpful service.
On
05/25/2014
Rating
Rating of 4.0
By
Gary
Review
On
05/24/2014
Rating
Rating of 4.0
By
Sam
Review
I found this storage facility online, and when I called to make a reservation they were very helpful and friendly. I was able to move it quickly and they managers were nice. There was a lot of paperwork, but it went smooth and fast. The managers even helped me get a pallet into my locker to prevent water damage. (Never seen this before)
On
05/19/2014
Rating
Rating of 5.0
By
C. Neal
Review
Moving into Ithaca Secure Self Storage was simple and easy. The customer representative was friendly and efficient. I would recommend the company for you storage needs.
On
12/01/2013
Rating
Rating of 5.0
By
Andrew Areiter
Review
I have a storage unit at Ithaca Self Storage and I am quite impressed with the professional staff, the security (cameras/fence), and the clean appearance of the facility. I would recommend this storage facility without reservation.
On
11/25/2013
Rating
Rating of 5.0
By
TAMMY
Review
On
09/14/2013
Rating
Rating of 4.5
By
Zach Howlett
Review
I compared many storage businesses in the area before settling on Ithaca Self Storage, which was referred by a friend -- with good reason, it turns out. First, unlike many of the local operations, they have a good security system with cameras, good fences, and an electric gate. They have convenient access, however, for customers, 24 hours a day, with an electric gate code. Second, I had my stuff there for two years. When I pulled it out, it was in excellent shape. I remember asking one of the managers about drainage, etc., and he said they had put a lot of attention into design when they set up the complex. With the amount of precipitation we get here, these details are important. Third, every time I dealt with the management, I found them to be extremely professional, rigorous, and considerate. They go buy the book when it comes to procedure, legality, and security, which makes you feel really good about keeping your stuff there, but at the same time they are friendly and human. For example, once I left town forgetting to lock my lock; they noticed, contacted me, gave me several options for dealing with the situation, and took care of it promptly, all in a very friendly way. Very impressive. Overall, a very professional business with pride in what they do. Very good value for money. Highly recommended.
On
08/31/2013
Rating
Rating of 3.0
By
Kafi
Review
On
06/04/2013
Rating
Rating of 4.0
By
Kasey
Review
On
05/21/2013
Rating
Rating of 3.0
By
Grace
Review
On
05/21/2013
Rating
Rating of 4.0
By
Jacquelyn
Review
Very curious & knowledgeable about the facility.
On
05/14/2013
Rating
Rating of 4.0
By
Mary Beth Adams
Review
Very secure storage facility. Units are very clean. Staff was very helpful. They had free coffee. Will definately use them every year.
On
12/29/2012
Rating
Rating of 3.5
By
A. Hughes
Review
This is by far the best stoareg place in Ithaca. The price is a bit higher than the others, but they are super secure. The paperwork though is very time consuming. The staff do have it down pat, and get through it quickly...but the lease alone is like buying a house!
On
07/19/2012
Rating
Rating of 1.0
By
Michela Moe
Review
Renting from secure storage was a nightmare. I arrive to put my stuff in my storage unit, no one is there - for an hour and a half. Theres a note on the door saying they went "to the bank." The two workers come back with sandwiches in their hands, and I walk towards the door as they are entering and they close the door in my face, and put up a "be back in 20 minutes sign." Extremely unprofessional and I was blown away by the lack of customer service. When I was finally able to do the paperwork, I asked "why were you closed for an hour and a half, and then for another 20 minutes?" "We have to take our regulated lunch break." "The note on the door said you were going to the bank." No answer. There is also no regulation saying that BOTH employees have to take their lunch break at the same time. Never again.
On
07/13/2012
Rating
Rating of 3.5
By
C. Flynn
Review
Move-in wasn't too smooth as on-line registration seemed to have fallen into the void. Staff was able to provide backup unit — eventually. First one turned out to be scheduled for maintenance. Had to remove belongings and start again. Facility seems well maintained overall. Staff was helpful; however, would suggest on move-in, move-out weekends from local colleges, staff keep someone on site during working hours. Noticed a kid arriving in a taxi only to find staff were "at lunch." That's a real hassle!
On
05/29/2012
Rating
Rating of 4.0
By
Michele
Review
Paperwork was done with a pleasant demeanor. Appreciated the through explanation of entry and policies. Would like to have know ahead of time the required insurance charge.
On
05/20/2012
Rating
Rating of 5.0
By
Stallings
Review
This is an excellent secured place to store anything. The staff was very professional and quite personal in the entire process of renting a storage unit.
On
06/11/2011
Rating
Rating of 4.0
By
Phaedra R.
Review
The process before accessing storage is time consuming.
On
06/17/2010
Self Storage Frequently Asked Questions

What size storage unit do I need?


5' x 5' Storage Unit
It is approximately 25 square feet of space. This size typically holds the contents of one room or a large home closet. It is an excellent size to store seasonal items, garden tools, clothes, office supplies, suitcases, and miscellaneous boxes.

5' x 10' Storage Unit

It is approximately 50 square feet of space. This size typically holds the contents of one room or an office. You can store small amounts of furniture, chairs, a mattress, kitchen appliances, and boxes.

5' x 15' Storage Unit

It is approximately 75 square feet of space. This type of unit is suitable for the contents of a one-bedroom apartment, including major appliances.

10' x 10' Storage Unit
It is approximately 100 square feet of space, about the size of a standard one-car garage. It holds the furnishings of a one-bedroom or small two-bedroom apartment, including major appliances.

10' x 15' Storage Unit

It is approximately 150 square feet of space. It holds the furnishings of a large two-bedroom apartment or a smaller home. It is great for storing large furniture and appliances.

10' x 20' Storage Unit
It is approximately 200 square feet of space. It holds the entire contents of a three or four-bedroom home up to 2000 square feet. It can also hold compact full-size vehicles and boats.

10' x 25' Storage Unit

It holds the contents of a large home, roughly 4 or 5 bedrooms, including large furniture, garage items, and major appliances.


What is the height of the storage units?

Storage units are approximately 8 feet high.


Do I need to rent a climate controlled unit?

If you have delicate items such as musical instruments, computers, pictures, or antique wood furniture, it is recommended to select a climate-controlled unit. Climate-controlled storage units protect against rust, corrosion, mold, cracking, and warping.


What’s the difference between an indoor and an outdoor unit?
An outdoor storage unit has direct access and is usually drive-up accessible. An indoor unit is located within a building.


What items can't be put in a storage unit?

Most storage facilities will not let you store firearms, perishable items, liquids, illegal drugs, flammable and hazardous materials, live animals, or plants.


Are my items insured while being in a storage unit?

You are responsible for the items you store. The storage facility's insurance protects the location that houses the storage units, not the contents of individual units. If your homeowner's insurance doesn't cover your items, the facility manager can usually help you sign up with an insurance provider.


Can I use my renters insurance for a storage unit?

Anything your renter's insurance policy covers under usual conditions will be covered in your storage unit. Usually, renter's insurance will cover items in a unit up to 10% of your policy limits, but it does not include natural disasters. However, there may be exceptions to this, so check with your insurance company to see if you're covered.


What do I need to bring with me when to rent a unit?

You will need a government-issued photo ID (driver’s license, state ID, or passport) to complete your storage unit rental agreement.


Can I access my unit anytime I want?

Most storage locations are open 365 days a year, but access hours may vary. During access hours, usually between 6 am and 10 pm seven days a week, you can access your unit using your individual gate code. During office hours, company employees are available to answer questions and provide on-site support.


How long can I rent a unit?

Most rental contracts are month-to-month agreements billed in one-month increments. No long-term lease is required unless the customer requests it.

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