Mini U Storage - Capital Plaza

Rating

By

JeTona Boyd

Review

The property is nice clean and they are very attentive.

On

07/04/2023

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By

Joe Kromah

Review

I have been renting from this facility in the past. The customer service is very good. The entrance and exit hours are convenient for me because of my job schedule. Is closer to home. Overall, I love it.

On

05/10/2023

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By

Dave

Review

The prices are great and the location is good. It looks to be quite clean as well..

On

05/03/2023

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By

LM

Review

I needed a unit last minute. Reserved, but couldn't make it before they closed. Called the next day and Andre was very helpful and willing to assist. Provided all necessary information and instructions.

On

11/23/2022

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By

James Marshall

Review

Close and convenient for my location

On

10/04/2022

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By

Alexis Weaver

Review

The woman at the counter was very helpful and polite. Pricing is also great.

On

05/30/2022

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By

Ashlei

Review

Cathy was very accommodating and pleasant to work with Nice variety of unit sizes. And good prices (:

On

05/12/2022

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By

Mike A

Review

I spent several hours comparing prices and MiniU had the absolute best prices in my area. The manager was very helpful and friendly. The truck has a $29 usage fee that they waive for the first use but it also has an additional $19 insurance fee that must be paid each time the truck is used.

On

04/28/2022

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By

Abeni Ayoola

Review

Good customer service, they are very good people

On

06/07/2021

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By

Anisa Rahaman

Review

Quick friendly service and excellent deals! Cannot beat the price for the area.

On

04/12/2021

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By

Free

Review

Moving in was really easy. The representatives at this location were very helpful and were able to answer all questions. The experience I had at this location was very pleasant. I felt as though everyone really cared, and did not mind helping when needed.

On

03/08/2021

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By

Nelson

Review

the staff was very friendly and professional.

On

03/06/2021

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By

Lizanne

Review

The facility is simple and fit for purpose. Affordable price also.

On

02/22/2021

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By

Joy

Review

Goos place. Employees don’t hesitate when it comes to helping out. Great staff

On

02/07/2021

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By

Alicia Weeden

Review

From the initial phone call to get information about the storage unit to signing the papers and entering my unit, I was very satisfied. Everyone was polite, friendly, quick and efficient. I am very pleased.

On

11/24/2020

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By

Carl Barksdale

Review

Prices are great, promotions are great and the facility setup is excellent

On

11/17/2020

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By

Dana R.

Review

Customer service staff were friendly and efficient. Storage units were clean and efficiently laid out. Navigating the site was a bit confusing at first and other customers trucks had blocked a number of the aisles requiring us to back out after we had unloaded. On balance it was a more than adequate storage solution for our household goods to be stored temporarily.

On

12/24/2019

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By

RALPH

Review

Great service and price, exceeded all expectations, would definitely recommend

On

12/19/2019

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By

Andri Reynir Einarsson

Review

Quite happy with everything, was smooth, cheap, easy, employees were perfect.

On

11/26/2019

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By

adia

Review

Everyone was helpful, knowledgeable and very forthcoming with info

On

11/25/2019

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By

Aimanoshi

Review

The staff was very helpful and accommodating. It’s always easy to access

On

11/11/2019

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By

Sarah

Review

I was moving in a time crunch, and had to rent a u-haul since their free truck had been reserved by someone else. I got an outdoor unit, so I could move my things in after office hours. When I arrived with my uhaul full of my entire apartment I discovered they had forgotten to remove their lock on the unit and as it was after office hours there was no way of accessing my unit. I ended up having to lock my items in the uhaul and park it in a discreet location. I had to pay for another day with the uhaul and pay for another day with the movers so it ended up costing me both time and money for their mistake.

On

11/02/2019

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By

Sabrina

Review

Okay, but could be better. No real discounts.

On

10/31/2019

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By

Fasasi

Review

Great service and excellent facility. Will Highly recommend

On

10/31/2019

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By

Melvina Privott

Review

Nice place but the truck need to be updated that they let you use for move in....

On

10/21/2019

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Kharastin

Review

My unit was very dirty but customer service was excellent and caMe to clean it right away

On

08/22/2019

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By

Jaclyn

Review

Great service and easy to use facility

On

08/07/2019

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By

Alyamise

Review

Great customer service! Really appreciated

On

07/28/2019

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By

Paul

Review

Overall good but unit had a bad odor

On

07/25/2019

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By

Gina

Review

Reserved online and check-in/move-in was a breeze. Kathy and her staff are great!

On

07/01/2019

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Niccole

Review

Inconvenient hours for one and it to much to do when it comes entering and exiting out the gate

On

06/29/2019

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By

Doris

Review

Close to were l live. Easy for me.

On

06/26/2019

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By

Joshua

Review

Easy check-in; nice, friednly, helpful staff.

On

06/24/2019

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By

Mika

Review

Quick service and the free rental truck was a big plus to help save on additional moving costs which can already be frustrating. They made things smooth including my last minute decision to get a larger unit

On

06/15/2019

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By

Aneesh

Review

The place is little difficult to find. Overall the facility is good.

On

06/14/2019

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By

Tracey

Review

Easy process, I was in and out quick

On

06/05/2019

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By

Cheryl

Review

Everything went well the sales associates was nice and also great prices

On

06/04/2019

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By

My-Asia

Review

Very clean facility and very good prices.

On

06/01/2019

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By

Rhonda

Review

The staff is very nice, courteous, professional and very helpful. I appreciate all the help that they have given me.

On

06/01/2019

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By

Kelly

Review

Good location, great customer service.

On

06/01/2019

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By

Chris

Review

The facility is really hilly and it's annoying to drive around.

On

05/26/2019

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By

Richard

Review

Quick check in, one floor, ample space, affordable price.

On

05/20/2019

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By

eleanor

Review

It was my first time ever renting a storage unit. I didn’t know how it worked and the staff was very helpful and friendly. The pricing is pretty good and is able to fit all my things. It looks a little rusty but i Dont mind it because it dies its job.

On

05/13/2019

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By

meg sandow

Review

I set up the rental on behalf of a family member. Andre was particularly helpful: efficient, great communicator, collaborative problem solver, courteous -- and EXCELLENT FOLLOW-THROUGH. Everything went without a hitch.

On

05/09/2019

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By

Kelly

Review

The service was great and this is my second mini u storage unit. Both locations have been great especially with being a drive up unit!

On

05/09/2019

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By

Victoria

Review

Not the cleanest but around $50 a month and easily accessible

On

05/06/2019

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By

Jasmine

Review

Moved in to this storage unit on 4/26 and I had a great experience with customer service and with moving in. Putting all my stuff in the storage unit was a lot easier than I thought it would be. I was able to park right next to it and just move everything out of my car in less than 5 minutes. The four stars on cleanliness are because even though my storage unit is in a hall, there's spiders all over and on the second day of moving my stuff already had dirt in it. Just have to make sure you put everything in boxes or trash bags.

On

04/29/2019

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By

Mathew

Review

Clean, fast, friendly. Thanks!

On

04/09/2019

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By

Haenim

Review

Hassle free and secure. Great experience with good pricing, would recommend!

On

04/06/2019

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By

Amir Reihani & Heather Zimmerman

Review

We needed a medium size storage unit to keep our stuff for a month or two before moving to Connecticut. The staff were polite people at the front desk, clear instructions and rapid process

On

03/27/2019

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By

Maritza

Review

Excellent customer service very professional and helpful, I will recommend this facility.

On

01/30/2019

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By

Valerie

Review

Customer service was great, I couldn't fit all of my belongings in the unit, I like the fact that you can use their truck for free for the 1st 50 miles and it's a nice size, overall it's a no good storage facility, I in would use it again.

On

01/29/2019

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By

Domonique

Review

It was an easy process! I booked online. I called before going to the unit to ask a couple questions and asked some more once I got there. The employees were knowledgeable and helpful.

On

10/24/2018

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By

Christopher

Review

Overall, this place does the job, decent service and price, only downside , it’s not climate controlled, otherwise no complaints.

On

09/30/2018

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By

I-jui

Review

Easily accessible. Fast registration process.

On

05/20/2018

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By

Milan

Review

Simple move-in. Good price and customer service

On

04/16/2018

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By

yvonne

Review

The price was a little misleading, but it was still a good price for what I needed.

On

04/01/2018

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By

Miguel

Review

Everyone I interacted with was helpful, prices were good, and they even set up a shelf in my unit for free. The free truck rental was great.

On

03/09/2018

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By

Miguel

Review

Everyone I interacted with was helpful, prices were good, and they even set up a shelf in my unit for free.

On

03/09/2018

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By

George

Review

If only they could turn those steps into a more user-friendly ramp. That would transform this facility into a five-star place.

On

03/02/2018

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By

Everard

Review

It was exactly what I was looking for.

On

02/22/2018

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By

Christina

Review

There are several storage places much closer to my home, but this Mini-U-Storage Capital Plaza has the absolute best prices. As I'm storing items that are very important to me, security is a priority. Thankfully I'm very comfortable with their security. And lastly, the customer service is definitely 5-star.

On

01/26/2018

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By

Andrew

Review

Staff were incredibly helpful in my move-in. Was already some water that is leaked into my unit but was minor. No note that insurance was mandatory.

On

01/26/2018

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By

Boris

Review

Received good customer service , getting the unit wasn't a hassle at all they made everything seem quick and easy

On

10/26/2017

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By

Emily

Review

For a place to keep your things, this is fine. It was easy to make a reservation, and the staff (owners?) are kind and efficient. I'm a little wary of going there by myself, though, it's sketchy and I don't see a lot of cameras. Daytime only visits for me.

On

10/05/2017

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By

Helen Grere

Review

I will consider family and friends to go to Mini U Storage for their storage needs. And not just that, but they can use their trucks as well.

On

09/04/2017

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By

Brook

Review

We researched 10 units in the surrounding areas and this one had great reviews and the best prices. We couldn't have been happier with the customer service.

On

08/26/2017

Rating

By

Jess

Review

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

On

07/14/2017

Rating

By

Jessica

Review

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

On

07/14/2017

Rating

By

Jess

Review

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

On

07/13/2017

Rating

By

Jess

Review

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA. (Also 5% discount for auto-pay enrollment, and additional small discount if you already have home owners/renters insurance). However, I did not realize until moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-5:30pm; 2:30pm on Sundays), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I was curious as to whether "interior unit" meant climate controlled - it does not). Also the common hallways are lit, but units are not (a battery operated camping lantern is useful). That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional. My new-customer check in took about 15 minutes.

On

07/12/2017

Rating

By

Jess

Review

The location was convenient for me, and Mini U was a bit cheaper than local competitors - plus the first month is free if you have AAA, and 5% discount for auto-pay enrollment. However, I did not realize until I was moving in that most of the units (including mine) are "interior units." This means you only have access to your unit during office hours (usually ~9am-4:30pm), as you need to get the common hall key from the front desk. This is a bit inconvenient, as I was hoping to move boxes in the evenings after work. Interior units are not climate controlled (I wasn't clear on whether "interior unit" possibly meant climate controlled). Also the common hallways are lit, but units are not (I found a battery operated camping lantern to be useful.) That being said, my unit is clean and dry and has very tall ceilings. The front desk guy was very nice and professional.

On

07/10/2017

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By

Richard

Review

Clean, Convenient, friendly and well priced. Highly recommend.

On

05/24/2017

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By

Abhinav

Review

Good place with friendly staff

On

05/22/2017

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By

Brianna

Review

I was very pleased with the storage facility and they provided excellent customer service which is a must when you spend your hard earned money.

On

05/06/2017

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By

melchisedech

Review

While I was pleased with the overall service, I thought the cost to park my car in a uncovered parking was too expensive.

On

05/05/2017

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By

paul

Review

Does the job. Controlled access and well-marked systems. TIP: Show up with proof of household insurance (if you have it). The "free" truck, with insurance, fees, and gas, is not really free, and was not clean. If that doesn't matter, no worries. The personnel were efficient and friendly. Our particular space was going to be swept out before we put our stuff in, but it was not. Not a big deal, though.

On

05/02/2017

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By

LaKisha

Review

Friendly and accommodating staff.

On

04/13/2017

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By

LaKisha

Review

Leasing staff is thorough, yet pleasant. Facility is convenient to main roads.

On

04/09/2017

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By

Dominique

Review

Great location conveniently located near 295. Staff was professional and explained everything clearly. The price was better than all competitors and the availability of a free truck rental and shelving was a pleasant surprise.

On

04/01/2017

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By

Emma

Review

Basic cheap storage unit. Had to upgrade to access after 6pm

On

03/31/2017

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By

Emma

Review

basic, cheap storage unit. Would be better if they didn't close off access so early

On

03/29/2017

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By

Christina

Review

Moving in was an easy process due to the helpful staff. Decent unit size for the price. I would recommend to others

On

03/27/2017

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By

Erika Hernandez

Review

Andre and the team gave me excellent customer service. They thoroughly explained what was in the contract and were very nice. That's the only way a business thrives.

On

03/03/2017

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By

Erika

Review

Andre gave an excellent customer service. He was super nice, he and his team explained everything in detail. He was super nice and this is the reason I stayed here instead of going to another place.

On

03/01/2017

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By

慮整

Review

Awesome service and customer care was top notch!

On

02/22/2017

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By

Kenneth

Review

Its hard to deliver a fair assessment of this establishment,I've only had my unit for 3 days. Just hope the rents aren't going to be increased. Everything else is pretty good.

On

02/21/2017

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By

Williams

Review

Very professional staf, good price

On

01/24/2017

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By

Norman

Review

Good service good deals. Free truck with move in is convenient

On

10/30/2016

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By

K

Review

The overall unit is your typical storage unit, but, the person working the front desk was pretty great. The size of the unit is exact - they use real estate sizing. So if you need every inch to make something fit, I'd go at least two feet larger.

On

10/28/2016

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By

ana

Review

Very helpful staff, nice and sniling, made sure we have all the discounts applicable to us. Overall, satisfied

On

10/09/2016

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By

Jun

Review

Very reasonably priced. Service is good.

On

09/14/2016

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By

David

Review

They made everything quick and easy. Professional and polite.

On

09/10/2016

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By

Arriel

Review

Clean and friendly customer service.

On

09/04/2016

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By

Ronald Foville

Review

Mini u storage is a great place to get a stoage unit it's clean good rates on their units customer service top notch.

On

08/20/2016

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By

Cleo

Review

good customer service, convenient truck rental, i recommend

On

08/17/2016

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By

Tara

Review

Excellent service from the front desk. Although, the roads is not seem easy to drive through. No security camera in the hallway that shocked me a bit. Otherwise, it is not so bad.

On

08/15/2016

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By

Maria

Review

Appreciated the promptness and professionalism of the customer service representatives. They were very polite and attentive.

On

08/08/2016

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By

Damian

Review

From start to finish they were very professional and new exactly what they were doing I would definitely recommend them.

On

07/29/2016

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By

Alyssa

Review

Personable workers and good customer service!

On

07/27/2016

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By

Kenyanarda

Review

Great employees. Very helpful and nice.

On

07/27/2016

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By

Anthony

Review

It took me all of 10 minutes to get registered for a storage unit. I thought it would at least take 1/2 hour but the team was on top. I was greeted when i opened the door. Arnold was the gentleman that assisted me. Very professional, polite, and knowledgeable of his job. I WOULD HIGHLY RECCOMMEND THIS FACILITY TO ANYONE WHO NEEDS STORAGE SPACE.

On

07/25/2016

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By

Brittany

Review

The customer service was amazing. They were detailed in explaining the process and very helpful.would definitely recommend to my friends and family.

On

07/12/2016

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By

Iris

Review

Great people very convinience

On

07/02/2016

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By

Grady

Review

The customer service was excellent and efficent. No hassle and no wait.

On

06/19/2016

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By

Javaughn

Review

it was an easy transition. And a great price.

On

06/11/2016

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By

Miesha Miller

Review

Great! Awesome customer service

On

05/31/2016

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By

suzanne

Review

Easy access to many size storage units

On

05/23/2016

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By

Angel Newman

Review

Wonderful

On

05/07/2016

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By

katelynn

Review

Staff was very helpful with accommodating my needs as a customer. The actual unit had some water in it that concerned myself but other than that seemed very secure and a perfect fit for what I needed.

On

05/01/2016

Rating

By

Josh Fien-Heffman

Review

as easy as a move can be... service was tremendous, kind, helpful, two great guys in the office

On

03/31/2016

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By

Kia

Review

Convenient location. Staff was helpful.

On

03/26/2016

Rating

By

Deborah

Review

The customer service was great and the unit was clean and well lit. I like the overall security and especially that of the inside units. Some may feel that access during business hour is very restrictive but that's what I like about the unit.

On

03/22/2016

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By

Kia

Review

1st month is free if you are a AAA member. Price is reasonable compared to similar storage units in the area. Staff is courteous.

On

03/21/2016

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By

Deborah

Review

I liked the extra security provided by the indoor units. The unit can only be accessed during business hours which is fine with me. Also the use of shelving which is provided by Mini U Storage is a great help.

On

03/16/2016

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By

Tracy

Review

I think this is a really good and clean place to rent for the money and the security is pretty good.....

On

03/13/2016

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By

Dennis

Review

exceptional service

On

03/10/2016

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By

Emily

Review

Great experience. Easy to get to location and cheap rentals

On

03/03/2016

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By

Noel

Review

I needed a place to store some extra furniture that I've purchased for our new place. Mini U Storage was at the right location with the right price. The unit doesn't seem to be temperature controlled, but that wasn't an issue for me.

On

03/02/2016

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By

Daniel

Review

Friendly customer service. Nothing goes the extra-mile, but they provide a basic unit and secured ground. Room for improvement, but definitely a good choice is pricing is the leading factor.

On

02/29/2016

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By

Emily

Review

Great

On

02/29/2016

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By

Emily

Review

Only negative aspect is that you can't access your stored items after hours if you have an interior unit.

On

02/28/2016

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By

Robert

Review

Low price, secure, super friendly service.

On

02/26/2016

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By

Amina

Review

Service and put pricing were good

On

02/19/2016

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By

Karenja

Review

Out of all the storage facilities I've had to use since college, this is by far the cleanest, friendliest and most affordable facility I've used. The staff is personable and accommodating, which is wonderful. The facilities are well kept all around, and I appreciate that they accept AAA too.

On

02/13/2016

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By

Edward

Review

met my expectations

On

02/11/2016

Rating

By

Karenja

Review

I highly recommend Mini-U storage. Of all the storage facilities I've had to use since college, this business really goes above and beyond to make sure they accomodate their customers (Well, at least for me anyway.). I used my AAA card to reserve a 5x10 storage unit, but I wound up not even needing it, and their deal was better. Plus, a free truck rental is included in the price. The attendant at the counter allowed me to view my unit before signing anything, and it was quite spacious but totally worth it. As well, the unit itself, along with the grounds in general, was clean.

On

02/05/2016

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By

RICHARD

Review

good price and good customer service.

On

01/31/2016

Rating

By

Luanne Brill

Review

Been renting for over a year. My only issues are the limited hours if you have an inside unit and there never seems to be any working carts. Otherwise I would give a higher rating. Staff is great and rates are awesome!

On

01/18/2016

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By

Tamika

Review

Great Savings! Always Awesome Promos!

On

01/12/2016

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By

Steven

Review

they were very pleasant and easy to talk to

On

12/27/2015

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By

Donald

Review

The only concern I have is the large number of people with access to the facility.

On

12/20/2015

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By

Christina

Review

Excellent customer service. They upgraded me onsite from a 10x10 to a 10x15 for only $8 more per month. Make sure you have your AAA card for the first free month rent. Helps if you bring proof of rental insurance to save $9/month as well.

On

12/07/2015

Rating

By

Anjanette

Review

The facility is ideal if you can work with the limited access hours. The truck for move in is a plus! My only gripe, there are not many carts available to assist with moving items from your vehicle to the storage unit.

On

11/13/2015

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By

LITA

Review

My experience was excellent good customer service, and price very reasonable for me thank you

On

11/12/2015

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By

Aisha

Review

very nice place, friendly people, affordable prices and you get a free uhaul out of the deal that's something other storage places doesn't offer. Will definitely recommend this place to my friends!

On

09/06/2015

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By

Hamzah

Review

Phone reservations easy but confusing, very friendly and helpful staff.

On

08/08/2015

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By

Marcus

Review

The unit is more humid that outside, unit access is 9am-5:30pm (no time at all), and you have to get a key from the office every time to open the hallway. Shop somewhere else.

On

08/03/2015

Rating

By

Patrick

Review

Staff are very friendly and accommodating, provide shelving if requested. Unit is as described.

On

08/02/2015

Rating

By

Sheridan

Review

The people were friendly and they had what I needed.

On

07/30/2015

Rating

By

Genevieve

Review

This place is convenient to me, very clean, the staff is very polite, knowledgeable and helpful.

On

07/27/2015

Rating

By

Carrie

Review

On

07/13/2015

Rating

By

joyce

Review

I was skeptical at first because I've never heard of this place before but I love it better than u-haul. It was quick and convenient , I scheduled to move in early. Also got a great deal on a unit.

On

07/10/2015

Rating

By

Kimberly

Review

The staff did a wonderful job walking me through the contract, showing me the storage unit and providing excellent customer service throughout!

On

06/24/2015

Rating

By

Sabrina

Review

Convenient, great price and come with free moving truck. The cleanliness leaves to be desired. Staff was friendly and helpful. Overall I'm satisfied

On

06/20/2015

Rating

By

Jessica

Review

Pleasant staff, well run and clean.

On

05/31/2015

Rating

By

Casey

Review

Good service, easy to set up new unit.

On

05/29/2015

Rating

By

ROBIN

Review

Mrs. Kathy and the gentleman were very friendly and knowledgeable. The grounds are clean. I am satisfied and would recommend this facility to others.

On

05/27/2015

Rating

By

Katrina

Review

The move in was quick and easy I would suggest just having the forms printed out before the customer arrives. I had to wait for the forms to be printed and other customers was also waiting.

On

05/27/2015

Rating

By

Alyse

Review

One of the cheapest units I could find and they give you a free truck usage. Would recommend.

On

05/13/2015

Rating

By

Alexandre

Review

Overall the storage was quick and easy. Distance wise it was kind of far from the city however.

On

05/13/2015

Rating

By

Shawn

Review

The $65 online offer was a really good deal. I was drawn to this facility because it was cheaper than any other I could find online. Customer service was ok, and move in was easy enough.

On

05/13/2015

Rating

By

Elizabeth

Review

Very easy great value, Free truck made life easier

On

05/11/2015

Rating

By

Katrina

Review

Quick and easy, i would just suggest to have contracts printed out before people arrive.

On

05/04/2015

Rating

By

Katrina

Review

Quick and easy move in. Friendly and helpful staff

On

05/02/2015

Rating

By

Robert

Review

My experience at this facility and with the customer service was very helpful I re appreciate it if I find someone that's looking for a storage unit I would definitely recommend them to you

On

04/23/2015

Rating

By

Ava

Review

I rented a space that came with a "free truck rental". When I called to ask about it I was told that I could pick a truck of my choice when I came to sign for my space. The place was easy to find. The office was clean and the staff polite. I thank spare foot for notifying me about the additional fees. The truck rental turned out not to be free at all, there were several fees and deposits required. When I got back to put my things in storage there was someone blocking my space. There were also several random people wandering the storage lot and I was quite unhappy to have a police car pull up and have the officers eyeball me as we placed things into storage.

On

04/10/2015

Rating

By

Sean

Review

Very helpful and friendly staff. Units are much more spacious than I had anticipated.

On

03/17/2015

Rating

By

Tommeka

Review

On

03/09/2015

Rating

By

Nivedita

Review

One word "excellent." Most kind, cooperative and best experience. Would recommend others.

On

02/24/2015

Rating

By

HAIRAT

Review

Customer service is good.i didn't regret choosing this storage facility.will recommend it to friends

On

02/06/2015

Rating

By

Cynthia

Review

Getting this new unit was easy. The paperwork was a breeze. The staff was friendly and very courteous. I love this facility.

On

02/05/2015

Rating

By

chae

Review

Quick and easy . I like it that way.

On

02/04/2015

Rating

By

Calencia

Review

Great. Very pleasant, informative and fast.

On

01/30/2015

Rating

By

Chris

Review

Good deal. Very close to DC. Staff was very friendly and helpful.

On

01/19/2015

Rating

By

Beverly Coleman

Review

Smooth transaction, good friendly customer service, clean facility. Great value....no where else had their prices.

On

12/20/2014

Rating

By

Tailor

Review

The custom service was exquisite! I couldn't have asked for anything better. The Dollys provided were very helpful. I wish I had been told in advance that I had to provide my own lock!

On

12/19/2014

Rating

By

浅

Review

Our experience with Mini U was great. We were quoted a price well below every other place we looked, with half off the first month and 50 free miles in a moving truck. The sign up process was a bit lengthy but the front desk staff was nice and helpful. Our unit was clean and we had no issues moving in. If I had to find one complaint, however, it would be the truck; while it ran just fine it was very dirty and smelly inside the cabin. Can't complain too much with such a low price though! Would definitely recommend and use again.

On

12/09/2014

Rating

By

Sanida

Review

Helpful staff. Good price for space.

On

11/28/2014

Rating

By

NBA

Review

The price was great and unit the perfect side. However, the person who reserved the truck for the time slot before us kept the truck through our entire time slot, therefore, we had to reschedule our movers and move until the next day. The staff, however, was apologetic and very accommodating by allowing us to reschedule for the next day and have the truck and access to our unit for extended hours which we greatly appreciated.

On

11/18/2014

Rating

By

Anekia

Review

Excellent customer service.

On

11/18/2014

Rating

By

Susan

Review

Excellent, friendly, clean.

On

11/18/2014

Rating

By

Terrell

Review

Very happy with everything.

On

11/17/2014

Rating

By

Thomad

Review

The experience I had with the people at Mini U Storage was better than I could have asked for. Extremely helpful, knowledgeable, and friendly. Recommended so highly that my roommate rented a unit there too.

On

10/25/2014

Rating

By

Lauren

Review

On

09/26/2014

Rating

By

G

Review

This storage is simple but can be a good place to store your belongings if you're looking for a relatively cheap place in the area. The online sign-up on the Website didn't seem to work, so I called to check if the reservation had gone through. The staff was slow to help me and appeared confused at first, though eventually they gave me the information I needed. Initial sign-up paperwork was slow as well. However, after that, I've had a good experience with the storage. Service was much faster once I was a customer there. The place is relatively clean and appears safe.

On

09/08/2014

Rating

By

Markita

Review

They had excellent customer service

On

09/02/2014

Rating

By

Kari

Review

The customer service was good. Jerome was kind and tried to give me the best unit for my money even telling me about discounts I could get. Katie was also kind and about her business.

On

08/28/2014

Rating

By

Kristian Sooklal

Review

Once you find it, this place is actually a great bargain. Good service from knowledgeable staff. I brought my own lock to this unit (recommended, since it'll be easier for me to replace if I lose the key). Pros: -Booking from SpareFoot, I got a steal, 5 x 10 for just $69 a month (most places like Public Storage charge near $100 plus insurance (required).-Insurance is cheap ($9 a month)-Gated access-Open on Saturday and Sunday-Near 295 and right near WalmartCons:-I'm not sure if the unit is clean or not, because its very dark inside the "Hall" where the unit is.-I wouldn't leave clothes or shoes in the unit, because moths or mice might get to it-It's not climate controlled, but to be fair I guess if it was it'd be very expensive

On

08/06/2014

Rating

By

Tiffany

Review

Good experience

On

07/22/2014

Rating

By

Thyra

Review

On

07/22/2014

Rating

By

Laura

Review

I researched storage places outside the DC metro area on Sparefoot, searching for a place to keep my things while I make the gradual transition to living in the area. I made a reservation for Mini-U-Storage at Capital Plaza more than 2 weeks in advance. I strongly recommend making a reservation if you find a rate that you like, as this locks in the price. A woman inquiring the same day as my move-in ended up paying $20 more per month for the same size unit! I had no problems on move-in day, but I do recommend bringing a furniture dolly or other hand truck to help carry heavier items down the hallways. This made a world of difference. No complaints thus far about Mini-U. Friendly staff, easy to get to.

On

07/22/2014

Rating

By

態整

Review

They honored the quote I got online and were pleasant and professional to work with.

On

06/03/2014

Rating

By

Antonette

Review

Was great!

On

05/31/2014

Rating

By

Stu

Review

I was relatively happy with the unit, however, it was about as far away from the front as possible. Also, they made me buy a lock for the unit for $13. I was never informed prior to my visit that i would have to provide a lock for the unit. My wife rents a unit for her business and they provided the lock.

On

05/30/2014

Rating

By

Jill

Review

Thank you for being so helpful!

On

05/23/2014

Rating

By

Kasey

Review

On

05/18/2014

Rating

By

alfonso quick

Review

I ask a lot of questions but the person who was helping me was very understanding about what I wanted and he made sure it was what wanted but he made sure I was pleased

On

05/08/2014

Rating

By

Elliot

Review

Just a simple spot to store items. Good deal overall. Waited quite a bit to do paper work, but great employees that made it worth it. Warranty is extra, and required unless you have proof of personal property insurance. Should have disclosed this info so I could have prepared the documents for when I signed papers. Sent it in the day I signed papers, but didn't get refund for first month. Not the end of the world (I'm out $9).

On

05/07/2014

Rating

By

Jeremy Isenberg

Review

No light in the unit. Good drain off for rain. Unit wasn't cleaned/swept. Door took a bit of jimmying. Not in the best neighborhood. Decent location off of highway intersection. Great price if you have low expectations

On

04/30/2014

Rating

By

lillie

Review

On

04/26/2014

Rating

By

Elvis

Review

N/A

On

04/14/2014

Rating

By

Nina

Review

The folks there were very friendly and knew how to work together to get me on my way. I was very appreciative for their fantastic customer service. Highly recommend!

On

04/14/2014

Rating

By

Trinton Lowery

Review

On

04/06/2014

Rating

By

Chad

Review

I got an easily accessible storage unit at a good price. Check-in process was fairly easy.

On

04/01/2014

Rating

By

Megan

Review

On

03/31/2014

Rating

By

慌慮

Review

On

03/21/2014

Rating

By

Carl

Review

杯潤

On

03/10/2014

Rating

By

lisa

Review

was pleased with the customer service, I'm homless at this time, sleeping place to place until my new place get ready, so for me, your customer service gave me a peace of mind, and I really appreciate that. As well, thankful, because it taught me, that people do care, and the price was so reasonable, with no worries, thank you so much.

On

03/06/2014

Rating

By

PAWAN

Review

overall good

On

02/25/2014

Rating

By

Nigel Stacey

Review

I found this place on sparefoot; places in DC were over $125 per month, this was was only $25 and was just as good. If you have a car definitely rent from here, even if you don't they allow you to rent a truck and bring it out. They also have good deals that come up, so keep an eye out for that. They also did a great job explaining everything in the lease and made me feel like I know what I am signing, as opposed to customer service reps who just ask you to initial and sign everything at once.

On

02/10/2014

Rating

By

Donald

Review

I was impressed with the value most of all...i think i got a great deal ...sparefoot.com is where i found out about it...move for less that $40 and got a lock ...thanks so much

On

02/05/2014

Rating

By

azim

Review

Good and clean

On

01/30/2014

Rating

By

ARESA

Review

Great

On

01/02/2014

Rating

By

Thomas

Review

On

01/02/2014

Rating

By

Bernard Wasow

Review

We received an excellent deal on our locker. The young men in charge did a fine job setting us up with the locker and filling out the paper work. Corridors are narrower and lighting is poorer than in other storage facilities we have used, but the bottom line for us is that we are very happy with the service, the locker, and especially the price.

On

12/31/2013

Rating

By

Eileen Gannon

Review

I was pleasantly surprised with the cheap price - the only downer is that it's cheap because it's on an inside hallway (not climate controlled) and the hallways are only open during business hours. All other more expensive units had 6a-9p access. But for $19/mo for a 5x6' unit, I'm thrilled. And they don't autodebit your account like so many others do. YOU get to decide when to pay as long as you do it by the due date. Great and awesome - Kathy the mgr is very highly recommended!!!!

On

12/27/2013

Rating

By

Joshua Rey

Review

For the price, this storage location offers the best deal I could find in the DC area. And it's very easy to access off of the highway. Staff is friendly and spells everything out in terms even a dummy like me can understand. I rented the truck for free and didn't have any problems. Thanks for everything!

On

12/26/2013

Rating

By

Ingrid

Review

smooth

On

12/23/2013

Rating

By

Wilma

Review

I moved here from NC. I was very pleased with representative for your company. He was very helpful and friendly. If I had to rate this facility I would give it a 10. Thank you so much for mking my move a little better. God Bless you.

On

12/17/2013

Rating

By

Amelia

Review

Pleasant Professional Service. Flexible staff I just wish the hours for access to my unit were better. Why can't we have security codes for our hallways for after hours. I don't think an old padlock and dingy to no lighting is a deterrent

On

12/17/2013

Rating

By

Wendel

Review

Very helpful

On

12/08/2013

Rating

By

Jozanne

Review

Great

On

12/08/2013

Rating

By

Sheree

Review

This was pleasure doing business with company, their was somethings safety wise that stuck out, but the two reps were very polite, and informational. Thanks

On

12/06/2013

Rating

By

Donnika

Review

On

12/03/2013

Rating

By

Owen

Review

Quick and excellent

On

12/03/2013

Rating

By

Muhaiminu

Review

Outstanding, would not ask for more! Thanks

On

12/02/2013

Rating

By

Stuart

Review

Outstanding.

On

12/02/2013

Rating

By

Natalie

Review

Quick easy friendly

On

11/18/2013

Rating

By

Robert

Review

Very positive.

On

11/18/2013

Rating

By

Stephen

Review

Cheap and effective.

On

11/12/2013

Rating

By

Charlotte

Review

The staff were great, but I noticed some moisture on the floor of the unit. I hope there isn't a leak somewhere.

On

11/07/2013

Rating

By

Cassandra

Review

Excellent

On

11/07/2013

Rating

By

Marquita

Review

On

11/07/2013

Rating

By

Tanya

Review

Excellent customer service. I'm glad I came to this unit.

On

11/07/2013

Rating

By

Brynn

Review

Very helpful staff, easy sign-up, the facilities are basic facilities but are clean and what you expect of a storage facility

On

11/05/2013

Rating

By

Michael

Review

Arnold was great, excellent customer svc and knowledge

On

11/04/2013

Rating

By

Kirk

Review

Professional very good

On

11/04/2013

Rating

By

慎慮

Review

On

11/04/2013

Rating

By

Allison

Review

I had an enjoyable experience. The parking was a bit chaotic and I had to rent my own uhaul because someone else had reserved the only one available. I wish I would have known about the possibility of placing a hold on it when I had talked to representatives previously in the week

On

10/29/2013

Rating

By

Anthony

Review

Great!

On

10/25/2013

Rating

By

Reid

Review

My experience was positive.

On

10/25/2013

Rating

By

Kshen

Review

On

10/25/2013

Rating

By

Jasmyne

Review

Pleasant experience, ni ce , honest, associate; no complaints

On

10/25/2013

Rating

By

Takia

Review

Very friendly and affordable rates.

On

10/25/2013

Rating

By

Tamika

Review

Courteous,honest ,helpful and respectful

On

10/25/2013

Rating

By

Pamela

Review

Very good

On

10/25/2013

Rating

By

Anh

Review

Very friendly and helpful staff (five stars for the staff!) The facility is secured. Fees, insurance etc. are not spelled out on the third-party website so make sure you call and ask ahead of time. The facility itself seems clean but the unit I got was not. I believe the previous renter has just moved out and they should have inspected and cleaned as necessary before giving me the unit. I was in a hurry so didn't ask for a different one, which I am sure the staff won't have a problem with. Overall good experience but could be better.

On

10/22/2013

Rating

By

Twanda

Review

The two Gentalman was very professional. And will to answer all my question.

On

10/17/2013

Rating

By

Symone

Review

Excellent experience! Guys at the front desk were extremely helpful!

On

10/17/2013

Rating

By

Kyle

Review

Better than expected. Unit was perfect. Pleasant staff and quick service. Exceptional value.

On

10/15/2013

Rating

By

James

Review

On

10/15/2013

Rating

By

Sarah M.

Review

We went on a Saturday and there was no line to complete paperwork which only took about 15 minutes. They were extremely helpful in showing us our unit and making sure things were as we had expected. The staff was friendly. The buildings were clean and felt secure.

On

10/14/2013

Rating

By

Patricia

Review

Good/Efficient

On

10/08/2013

Rating

By

Latoya

Review

On

10/08/2013

Rating

By

Tyrone

Review

On

10/05/2013

Rating

By

Brianna

Review

Customer service was wonderful, very friendly and helpful.

On

10/03/2013

Rating

By

Janet

Review

On

10/03/2013

Rating

By

Sheri

Review

Excellent-Arnold was great! Lady Kathy answering phone was great!

On

10/03/2013

Rating

By

Brianna

Review

The staff was very friendly and helpful. All of my questions were answered and things were done quickly.

On

10/03/2013

Rating

By

Maymoh

Review

My experience was good with customer service.

On

10/03/2013

Rating

By

Christopher

Review

This storage has very good prices. I think that they could use some flat bed carts, very good overall still.

On

10/02/2013

Rating

By

J.

Review

Went on a Saturday and there were a lot of people moving in, it was hard to get into my unit. Moved all my stuff to the hallway door and then a lock had to be cut off the unit and i had to wait longer for the manager to come cut it off and give the key to the hallway. I wouldn't recommend going at the beginning or end of the month.

On

10/02/2013

Rating

By

慚档

Review

On

10/02/2013

Rating

By

Aruna

Review

On

09/28/2013

Rating

By

Angela

Review

I am so impressed with the exceptional Customer Service.

On

09/28/2013

Rating

By

Maya

Review

Professionally attended to with a super customer service.

On

09/28/2013

Rating

By

Beverly

Review

Excellent service!

On

09/23/2013

Rating

By

Mark

Review

On

09/23/2013

Rating

By

Rhonda

Review

I was satisfied with pricing and location of this facility.

On

09/23/2013

Rating

By

James

Review

On

09/19/2013

Rating

By

Robbii

Review

On

09/15/2013

Rating

By

Charles

Review

Very good website easy to use

On

09/15/2013

Rating

By

Jeannette

Review

Excellent customer service and the best prices around. I have recommended multiple friends who have come and rented.

On

09/13/2013

Rating

By

Deanne

Review

It was great, good price and service.

On

09/13/2013

Rating

By

Daniel

Review

On

09/13/2013

Rating

By

Review

On

09/07/2013

Rating

By

Cesar

Review

Armold was the perfect customer service help. He was very kind, informative and attentive.

On

09/05/2013

Rating

By

John

Review

I had been with U-store for a while now no problem and the facility was clean.

On

09/05/2013

Rating

By

Richard

Review

Very good customer service.

On

09/05/2013

Rating

By

Donice

Review

Need to have more knowledgeable employees

On

09/04/2013

Rating

By

Shekinah

Review

On

08/31/2013

Rating

By

Don

Review

Pleasant and informed customer service agents.

On

08/31/2013

Rating

By

Joslyn

Review

Very fast and organize

On

08/31/2013

Rating

By

Roseline

Review

Very excellent experience no complain everything goes smooth

On

08/31/2013

Rating

By

Djibril

Review

At this location is very good experience.

On

08/31/2013

Rating

By

Patience

Review

Great!!

On

08/31/2013

Rating

By

Rosalyn

Review

Super!

On

08/31/2013

Rating

By

楔慮

Review

Excellent!

On

08/31/2013

Rating

By

Michelle E

Review

Pleasant & Respectable

On

08/31/2013

Rating

By

wiloyce

Review

On

08/29/2013

Rating

By

Paola

Review

Great experience-friendly staff. Felt safe and secure here.Great prices!

On

08/29/2013

Rating

By

Derrick

Review

Great!

On

08/27/2013

Rating

By

Carlton

Review

Great

On

08/27/2013

Rating

By

Aminata

Review

Very excellent no problems at all

On

08/24/2013

Rating

By

Annette

Review

I enjoy coming here.Arnold,Delante and Cathy!

On

08/24/2013

Rating

By

Rosslyn

Review

It is nice. a very good experience

On

08/22/2013

Rating

By

Tom

Review

Kathy was a delight and very knowledgeable about the facility and area. Thank you.

On

08/20/2013

Rating

By

Tana

Review

Excellent service

On

08/16/2013

Rating

By

Devin

Review

Lovely

On

08/13/2013

Rating

By

Abraham

Review

On

08/13/2013

Rating

By

Innocent

Review

On

08/10/2013

Rating

By

Dolapo M.

Review

Great!!!

On

08/03/2013

Rating

By

Ben N.

Review

Very, very positive.

On

08/02/2013

Rating

By

Bako

Review

I think that the space is a bit small for the price and also there was an issue with the door. Although the staff was friendly and helpful.

On

04/23/2013

Rating

By

Erica

Review

Nice and courteous customer service., and accurate yet speedy service provided.

On

12/23/2001

Rating

By

Ann

Review

First time ever using self storage. Everything was easy and smooth. Very nice people!

On

12/23/2001