Prime Storage - Lexington

Rating

By

Loretta Lynn Person

Review

I never got a free month. I paid on July 24 20024. 71.00 instead of the 43.00 a month for which I reserved the unit. Then 2 days later on July 26, 2024, they took another 16.45 out of my account. My rent was to remain the same at 43.00 a month if I signed up for the autopay. On August 26 2024 they charged me 59.00. Now they say they are raising the rent on October 23 2024 to 73.00.

On

09/17/2024

Rating

By

Hames

Review

Who plays habit storage very friendly

On

04/10/2024

Rating

By

Beverly Chism

Review

This is my first time renting with this facility, to say I was very satisfied, would be putting it mildly. I found myself in an emergency situation ,,and the mgr was extremely helpful. The customer service I received was 150%, Hands down the absolute best rental experience , I have ever had !!

On

01/22/2024

Rating

By

Ronald Suter

Review

Nice place and I would tell my friends about it

On

07/30/2023

Rating

By

Mo

Review

I was in a tight bind and had to move after graduation and it was a struggle but I received my unit last minute.

On

05/08/2023

Rating

By

Stacy Logan

Review

Prime Storage Unit is what I needed when after a long week moving daughter from apartment and storage in Florida to her home and storage unit in Lexington ky, great service by Prime Storage customer service.

On

11/27/2022

Rating

By

MARONDA BELTHROP

Review

dont use this service this place stole my items and i have never missed a payment and was not given proper notice to retrieve my items i was told that the only reason she did not give me the notice was because i was in another state and it would have to be retrieved in 24 to 48 hours/, first of all, she didn't knows where was and didn't me time or notice/her name i Christina she very rude and does not need dealing with people my mom's ashes were in my storage so of course, i would have retrieved my property she was yelling asking what did i want her to do she probably has them in her house allegedly i have to contact lawyers and sue this is an outrage to treat peoples property like that without the proper procedures i have every correspondence as well as the records then she wants to say she will contact the buyer well she may not have to look far allegedly she is the corporate if i could give negative 100 i would do not use this place

On

11/19/2022

Rating

By

Maronda Belthrop

Review

just now NEW I done business with this company over 3 years after my mother passed away I stored her belongings. I lost all my mothers belongings and Cremation remains. Christina the office manager was aware I lived in Florida and never gave me an option to pick up my property. I have always paid my bill. Due to the hurricane and state of emergency she stated she noted account and all was good however sold all the items including my mother's remains 9 days later with no remorse.

On

11/19/2022

Rating

By

Bradley Finneran

Review

clean and easy to find storage units in a secured facility.

On

11/05/2022

Rating

By

Scott Coleman

Review

I lost my key and I was met with very friendly staff first thing Saturday morning. They took care of me very quickly!!

On

10/29/2022

Rating

By

Gareld Mollett

Review

Nice place easy move in driveway needs work for potholes but so far so good

On

10/19/2022

Rating

By

VINCENT DOBBINS

Review

I CHECKED AROUND EVERYWHERE FOR THE SAME SIZED UNIT, BUT EVERYWHERE ELSE HAD "RIDICULOUS PRICES!!" THEN I CAME UPON PRIME STORAGE WHICH WAS AFFORDABLE, CLEAN & SECURE!! I GIVE U "5 STARS!!"

On

10/12/2022

Rating

By

Bob Brown

Review

The staff are super awesome and the facility was as advertised.

On

08/24/2022

Rating

By

Lisa Combs

Review

The clerk was very helpful and friendly. Seems secured well and easy to find.

On

07/11/2022

Rating

By

Meghan Blackburn

Review

Both the person I spoke to on the phone to get a unit booked and the woman behind the desk day of were extremely helpful and personable

On

07/05/2022

Rating

By

deborah wright

Review

The lady was very sweet and took care of me very fast

On

04/06/2022

Rating

By

Jaclyn Mullins

Review

Thank you for making me feel like my belonging are secure and safe. I recently rented storage somewhere else and I have never been treated more inhumane. I was greeted with a smile. I did not catch the clerks name but he was very personable and treated me with the utmost respect. He walked me through the gate access and let me know if, I needed 24 hour access to call and let them know and how much extra it would be. He gave me time to read the lease and look over the insurance policy without being rushed. Thank you so much for your help

On

09/13/2021

Rating

By

Jeanine Arendt

Review

Christina was extremely sweet and very helpful. She gave us excellent customer service with a friendly smile. I would definitely recommend my friends.

On

03/29/2021

Rating

By

Robert Snell

Review

Nice clean friendly staff easy access

On

03/22/2021

Rating

By

Garrett Oberst

Review

Very easy to move in. Wish it came with a lock but other than that, very happy.

On

03/18/2021

Rating

By

Myranda

Review

Was able to sign all my paperwork online ans the staff is very friendly

On

03/16/2021

Rating

By

L White

Review

Easy and quick! Secure location

On

02/26/2021

Rating

By

Jordan

Review

I moved to this unit after my old unit jacked up the rent. What drew me here is the great rental price.. The facility is well maintained and the staff is friendly.

On

01/27/2021

Rating

By

Glenn Williams

Review

Christina and sara at front desk were friendly was quick and easy check in will rent here again

On

12/23/2020

Rating

By

priscilla walker

Review

person at the desk was very friendly.Didnt take no time getting my unit.was please how fast thing went. would recommend this to anyone

On

12/21/2020

Rating

By

Lenai carter

Review

There were no directions on how to open gate and the unit was pretty dirty but it was easy to get the agreement signed and move in was easy

On

11/24/2020

Rating

By

Nick

Review

Staff was semi-helpful but overall it was not a good experience.

On

09/30/2020

Rating

By

Dennis

Review

The facility was clean, simple process to rent a unit.

On

06/18/2020

Rating

By

ahmad

Review

Clean and quick check in. Customer service was great. They also have boxes and moving supplies at the front office.

On

05/26/2020

Rating

By

Jennifer

Review

Fast , friendly, knowledgeable, easy to make reservation online

On

05/12/2020

Rating

By

Sarai

Review

Clean storage place with good price.

On

03/26/2020

Rating

By

Kiley

Review

I was in an out of there with no issues.

On

01/22/2020

Rating

By

Frederick Myers

Review

If you need a storage unit no matter big or small everyone come check out Safe Storage at 910 Enterprise Ct. They're taking care of you.

On

12/24/2019

Rating

By

Carla

Review

Great service great service great service

On

11/18/2019

Rating

By

Sue Turley

Review

From making the reservation to moving in, the process was clear and easy. The manager was very friendly and was happy to answer all questions.

On

09/30/2019

Rating

By

William

Review

Was just what I was looking for. It was in a perfect location for my needs.

On

03/04/2019

Rating

By

片来

Review

Couldn't believe how super clean and super friendly this establishment was by far the best choice ever made

On

01/29/2019

Rating

By

片来

Review

I was torn between places to store my things, safe storage offered THE BEST DEAL in town. The check in process was effortless and the customer service was exquisite

On

01/27/2019

Rating

By

Daniel

Review

The staff was helpful and I got through the paperwork in a decent amount of time.

On

01/20/2019

Rating

By

Lovell Edmonds

Review

The place was clean and the guy was nice and respectful and chilled

On

01/16/2019

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By

Madison Reynolds

Review

Very friendly and very fast. Price is a little steep though.

On

12/31/2018

Rating

By

Zachary

Review

Good space, close to home. Clean and reasonably priced

On

09/17/2018

Rating

By

Jackie Matthews

Review

My experience with this facility has been great. Online reservation was easy to do. Upon entering the facility I was met by the general manager who made the opening process quick and easy. I would recommend this facility to anyone looking to store their belongings.

On

08/13/2018

Rating

By

Mackenzie

Review

Customer service is excellent, and they make an effort to save you money.

On

08/05/2018

Rating

By

britt

Review

Great place! Looking forward to keeping our rv there.

On

08/01/2018

Rating

By

Bridgett

Review

Customer service was Ok! The units were clean

On

07/28/2018

Rating

By

Debra

Review

The one 800 number is a very good service for getting in a reservation.

On

02/16/2018

Rating

By

Debra

Review

We were handled with care and it was obvious that they wanted our business and made it happen.

On

02/14/2018

Rating

By

Tyler

Review

Perfect temporary storage for what I needed

On

10/29/2017

Rating

By

Cindy

Review

Christina and Amanda were great to work with and very nice. Very pleased with my service.

On

07/27/2017

Rating

By

Hanna

Review

First time storage user... i will definately use this favility again in the future

On

07/01/2017

Rating

By

Alison

Review

They were very helpful when I needed extra space!

On

05/30/2017

Rating

By

Alison

Review

Safe storage was an excellent choice. Very clean and friendly!! I couldn't ask for a better place or people to deal with!!!

On

05/26/2017

Rating

By

Maggie

Review

The price was right for my budget. the space just the right size and the young lady working in the office was very nice.

On

05/05/2017

Rating

By

Maggie

Review

Was happy with the price for the size storage unit I got. The young lady that works the front was very nice and answered all my questions.

On

04/26/2017

Rating

By

Phillip

Review

Nice place, love the location, they do require you to have renters insurance or the will make you buy some from them. Employees are nice and try to be helpful themselves, but couldn't answer afew questions I had maybe this particular 1 was talking to didn't work there regular

On

04/01/2017

Rating

By

Maria

Review

Safe and easy to access. Since I drove a Penske truck from California to Lexington, and needed immediate storage, it was very convenient. I highly recommend this facility.

On

03/24/2017

Rating

By

Maria

Review

Amanda was very sweet and professional

On

03/18/2017

Rating

By

Karen

Review

Very friendly staff and great location. Very helping and willing to answer all questions you may have !

On

03/08/2017

Rating

By

Alisha

Review

Amanda was great! I had reserved online and she applied a promotional special which saved some $$. Easy to get in and out of and a convenient location.

On

02/04/2017

Rating

By

Alisha

Review

This facility is average but the security is great! It's in a quiet location, the units are clean and employees attentive.

On

02/04/2017

Rating

By

Laura

Review

Really nice people. But the difference between the smallest and next smallest units was almost triple the price. Unit stinks badly, and there are bugs. Insulation is falling into my unit. I went in person to report everything, they said they'd call that week and never did. Haven't been able to get resolution. All my belongings now smell like the interior of the unit.

On

11/15/2016

Rating

By

Tracy

Review

It is what I needed for the time being.

On

10/03/2016

Rating

By

Don Wimsatt

Review

Showed up, process was quick, simple and pain free. Will use them in the future for our business needs.

On

09/30/2016

Rating

By

Jessica

Review

I was very satified with the Price! Having a month free was the best. The location was a bonus for me! My unit was the perfect size and clean no odors unit closs to front area ! Easy codes and staff Christina was wonderful and answered all my questions

On

09/20/2016

Rating

By

Angelica

Review

The staff was very professional and the site itself was clean and secure. The only complaint I have is the requirement to sign out of the facility. Most storage placesuse a vehicle sensor to let patrons out while this one requires a sign out.

On

08/31/2016

Rating

By

Jocelyn

Review

Woman there was very helpful and applied discounts I didn't even know were an option.

On

05/15/2016

Rating

By

Aaron

Review

Friendly staff, easy to work with. Only downside is some roads next to units should be marked one way as they are not wide enough for people to pass.

On

04/05/2016

Rating

By

bobbie

Review

Christine knew the answer to all our questions, she worked with us to get the best unit for us, she is friendly and knowledgeable . I would definitely tell my friends who are looking for storage to go see her at Safe Storage.

On

03/05/2016