Central Self Storage - Star

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By

andrea scott

Review

The online process was not good, but their customer service people were awesome.

On

05/26/2024

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By

Nathan

Review

Great price and location in Star. Easy and convenient access.

On

12/20/2023

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By

Thomas Widick

Review

I have two units and they are both great

On

07/21/2023

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By

Brent Bowman

Review

We rented a storage unit at the Central Self Storage in Star, Idaho, paid for a month plus setup fees as instructed, put some stuff in the unit so all seemed good, but 11 days later on the weekend we were scheduled to move out of our house we were locked out of the unit for the whole weekend. Friday afternoon after driving 30 miles with a load of stuff to put in the unit, we get there and find that we are locked out. It was during business hours, but the office was closed so I called the number on the door and got an offsite\offshore customer service person that said they couldn't do anything, but they would have their manager call me right back and they would help me get in. We waited there at the storage facility for 1.5 hours hoping to get someone to help us get into our storage unit and we called customer service 2 more times before we finally gave up and drove back home with the load of stuff. We tried calling and emailing multiple times Saturday with no response even though their voicemail said their office was open. Finally got a call from the local manager Tuesday (4 days later). I thought maybe they would do something at least half way nice to make up for all the grief and money they cost us, but all they would do was waive the bogus late fees which were added to our account due to their mistake, and they gave us about 4 days of rent which basically amounts to nothing in comparison to all the grief and money their mistake cost us. In summary, they have an onsite office which has been closed every time I have been there during normal business hours, and they have an offsite/offshore call center that does answer the phone if you call with a problem but they can't help you, and their system seems to be very prone to making mistakes, so if a problem arises you may not have access to your storage unit for days based on our experience. I can whole heartedly say that Central Self Storage is the worst business I have ever encountered! Thank you, Brent Bowman

On

04/11/2023

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By

Tim H

Review

Affordable move in! I was in need of a affordable unit that was available right away...this was the place.

On

04/04/2023

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Kellie Gosselin

Review

Ive never had a storage unit before but this was easy and I was able to move in right away! Very clean facility.

On

10/30/2022

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By

Duane

Review

Overhead door has roll-up issues plus latch seems misaligned

On

10/26/2022

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Kevin McClanahan

Review

Decent price for a decent spot. Close to my home.

On

09/29/2022

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Roman

Review

Good clean place! A little hard to find the self-help kiosk for when the office is closed, but other then that it was a good experience!

On

08/12/2022

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Amy Wright

Review

I really appreciate how easy it was to reserve online. Showed up the next day and it was a quick and easy check in.

On

08/03/2022

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Teresa Miller

Review

Friendly service nice storage very clean and secured

On

07/15/2022

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Cynthia Bearden

Review

This was the easiest process I've ever experienced for this sort of thing and wasn't what I was expecting. I didn't even have to speak with anyone face to face! Having an option to use the kiosk was phenomenal and preferred because I was kind of in a hurry. Thank you so much!

On

07/07/2022

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Cindy Wright

Review

The units are extremely clean, although one of the units I rented had not been cleaned out. So very nice to have a cool clean area to store my items in, thank you!

On

05/28/2022

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By

Skip

Review

good, easy, clean, prompt, close by.

On

05/09/2022

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Reggie Fransz

Review

Very friendly and professional

On

04/27/2022

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Cathy Luckinbill

Review

Thank you and I have already told several people about your awesome storage facility and customer service!

On

04/05/2022

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Teresa M

Review

The office staff lady was really nice, much nicer than at Republic S a few doors down.

On

03/10/2022

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Gene Severt

Review

They were very helpful when I had to change the move in date.

On

02/26/2022

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Sutton Daniel

Review

Sign on the door said they opened at 10 I stayed there till 1030 and Nolan still showed up customer service representation not so good

On

02/16/2022

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By

Monte Smith

Review

The facility is a little hard to find, being tucked away behind a strip mall. It's hard to review, given that I have only rented there for two days. They snow plowed the streets, which I appreciated. It appears to be secure. The office is clean. They have TV cameras linked to the office. I like that.

On

01/02/2022

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By

Beltran

Review

............ ................ ................... call front desk for assistance to make sure there is a person or be stuck with a computer

On

12/18/2021

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By

Paul

Review

Easy access. Clean unit. Friendly customer service. Not much more to say about.

On

10/27/2021

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By

Lisa Etzel

Review

Great on-site manager-Tina was very helpful! We appreciated the use of the moving truck too. Thanks so much!

On

07/30/2021

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By

Biff Boggs

Review

I feel very safe storing my things here. Friendly staff, nice service and the use of a free moving truck. This was my smoothest move since leaving the service. Thanks, B.Boggs

On

07/10/2021

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Terri H

Review

This made things so much better we are delayed in permanent move in being able to unload what the movers would take was great.

On

07/02/2021

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By

Ryan Fraser

Review

I reserved a unit here and had issues during check in. It's rare that anyone is in the office during work hours, including the manager. Once I finally got it worked out (which took over an hour with the moving crew sitting in their truck waiting), I was finally able to unload my stuff into a unit. Well, after only 6 months of being there they raised my rates by 10% which was unbelievable! Next, my dad was moving to the area and I suggested he reserve a unit at the same facility to make things easy for us to move things between units. He reserved the unit and then shows up with a moving crew, only to find out they had rented it out from underneath him (after an hour of being on the phone with their corporate office trying to figure things out). Again, this was at 11:00 a.m. on a Wednesday and nobody was in the office. He's an elderly man and was so frustrated he left and had the movers unload everything in his garage (which completely filled it up). This means he'll have to pay another moving company to move all his belongings to another storage unit once he reserves one. He was frustrated and so am I since this seems to be the norm at this location. I have a call into the manager and am waiting for her to call me back. We'll see how she handle this situation.

On

05/12/2021

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Mary Kay Brooks

Review

I like the facility very much.

On

05/08/2021

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Byron Schexnayder

Review

Great place to store stuff and very conveniently located

On

05/07/2021

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Rob Kerns

Review

No complaints at this facility

On

04/23/2021

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Michelle Hennen

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Customer service was great!! So quick and easy to get information at the site - the woman was so helpful!

On

04/08/2021

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Susan McCarty

Review

Had to rent a second unit and the truck to move. Had issues and couldn't get the refrigerator dolly and was very understanding with the situation. Was able to get it 2 days later. Got it and returned it to the storage office. Thanks for being so understanding .

On

03/13/2021

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By

David Bailey

Review

Ô¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©ÅÔ¡É´©Å For this company and itÔÇÖs great staff.

On

01/27/2021

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By

Debbie Langley

Review

I was very impressed with the customer service I received. It was quick and easy. When I got to my inside unit I was happy to see that there was plenty of lighting in the hall and the unit was very clean.

On

12/05/2020

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By

Anne

Review

Price is reasonable, location is good, friendly staff and clean unit that is easy to get to.

On

11/16/2020

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By

Douglas Davina

Review

Service and quality were great as I expected.

On

10/05/2019

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By

Shelly Coz

Review

I rented a storage unit online and put my card number in and thought it was set up for auto pay on the monthly storage fees. Then I received a late notice 30 days later. I called the number on the notice and asked to be set up for auto pay, but the customer service rep could not set it up for me because someone at the Star office had to do so and she would have them call me. I then tried to put my card in to pay the fees several times, each time I was told I had to call a general number to pay. When I called that number, I was put on hold for a long time, and then told again that the customer service rep could not take my card to pay the bill, and someone from the Star office had to call me. Then I got another late notice and late fee. I finally got a number directly to the Star office and tried to pay, but at this point the lady was rude and told me I should have driven down to the Star office to take care of things and took no responsibility for the website not taking my payment and the customer service reps on the phone not being able to process my payment. I work in Boise and cannot drive down to Star during the week. I have never had such a hard time paying a bill. Then the office expected me to pay for multiple late notice fees. I would steer clear of this office.

On

10/02/2019

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By

Ashley

Review

The receptionist was polite and helpful, the unit and area was clean and exactly what I needed

On

09/24/2019

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By

Jordan

Review

Very clean, pricing isnt the greatest but I’m sure they’re in demand. Seems like a safe place to leave your goods.

On

09/10/2019

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By

Joan

Review

So far so good. Easy check in process.

On

09/07/2019

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Robert

Review

The ceilings are so low! You can’t stack as much in the unit!

On

08/16/2019

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By

Chris Waddle

Review

Quick and easy. A pleasant experience.

On

07/01/2019

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By

Julie

Review

I met the Assistant Manager who worked very professionally and quickly and as 2 others came in - she stayed professional and courteous

On

06/23/2019

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By

Amethyst

Review

Drove from OR to ID. Was exhausted, Sharon worked with me and was so helpful, it removed any stress I had about renting storage in an unfamiliar state. I highly recommend them, they are wonderful to work with. 5 stars for sure!

On

06/06/2019

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By

JEAN

Review

Good pricing, quick service. That's all I need and I got it at Central Storage in Star :~D

On

06/05/2019

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Nancy

Review

We rented a 5x10 storage unit for our son. It was easy to set up thru Sparefoot. They reserved it for a few days until I could get down to Central Self Storage to pay and get the codes. The front desk lady was very nice and explained things well. The unit was inside a building (this will be cooler) and it was very clean. Overall, a great experience!

On

06/03/2019

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By

Jentry Plummer

Review

They were awesome - I walked in and they showed me the unit I requested and wrote me the pricing and sizing of unit one size bigger and one size smaller. They made it very quick and easy.

On

06/01/2019

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By

Cole

Review

The manager was amazing. Super helpful.

On

05/25/2019

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By

Cleoria

Review

Awesome, friendly, upfront about everything!

On

05/05/2019

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Jennifer

Review

Easy to obtain and move into storage unit. Office staff very helpful.

On

04/27/2019

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Janie

Review

Got better price on a/c unit than others wanted for outside unit. Very happy!

On

04/11/2019

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By

Patrick S

Review

I would like to say I had a chance to go with another storage facility but the customer service and value I received from Central Storage will keep me a customer for years to come. I missed office hours by 20 minutes on a Saturday and had to have some paperwork finished in order to complete my move in. I called the company and within 15 minutes one of the representatives arrived and helped with with my move in paperwork and had me moving in within minutes! No hassle and no bother according to the woman that helped me! My unit was clean and available just as promised!

On

04/08/2019

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By

Mary

Review

Very nice and helpful Easy process no waste of time.

On

03/06/2019

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Scott S

Review

I will certainly let all of my friends know of your facility. Very convenient to get into and out of!

On

01/10/2019

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Jenny

Review

Check-in was easy, the person behind the desk helped me maximize my move-in discount, and the unit was clean. The only thing that would improve the place is a traffic light to get back out--it's tough in heavy traffic! But of course, that's not up to the storage facility. Thanks to Central Self Storage and SpareFoot. :)

On

12/28/2018

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By

Stacie

Review

Great facility and great people with helpful artitudes

On

11/01/2018

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Kristianna

Review

They have a gate with a complex code to get in and out. It is only open 7 am to 10 pm so you don't have 24 access to your things but this keeps it safer. The staff are friendly. The units are very nice.It is a little out of the way for me to get to but it's worth the price.

On

09/22/2018

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Kristianna

Review

I like that I can get around the place easily and the friendliness of staff.

On

08/28/2018

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Michael Ralstin

Review

Best price in the area. Very nice facility

On

07/25/2018

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By

Naomi Stanko

Review

We set up a reservation and loaded up our unit all in one day which was very helpful in terms of time! The lady at the front desk got everything taken care of quickly and had such an amazing personality as well! I feel safe leaving our stuff there and am glad I stumbled upon this place!

On

07/22/2018

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By

Crystal

Review

Nice storage spot. Great price

On

07/15/2018

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Loretta McCutchen

Review

Great affordable rates & clean

On

07/13/2018

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By

Carol Horvath

Review

Great service, very clean storage unit, easy access

On

05/31/2018

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By

Austin

Review

This storage unit is exactly what I needed. Reserving the unit and accessing it was very easy and hassle free. The staff was very friendly and answered any questions I had. Will definitely recommend to those in need of a unit

On

05/30/2018

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By

Amanda

Review

So far, great customer service. Front office is very friendly. Supplies offered are competitively priced. FYI: Units do vary from what is listed- some are not drive-up, some have 8' door whereas others do not, some are corner units. If you reserve/hold a unit, the price can increase upon arrival depending on how many units have been rented since your reservation. Luckily, I only had slight variations and still got what I needed.

On

05/06/2018

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By

Lynne

Review

The Central Self Storage facility in Star is super clean, reasonable, and staff is friendly and efficient. I couldn't be happier and will recommend to family and friends. I even got a second storage unit for some larger items. :))

On

05/02/2018

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By

Donald

Review

Office staff was nice and helpful.

On

04/11/2018

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By

kimberly

Review

Our reservation was in order and ready for us on arrival. Great experience!

On

03/21/2018

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By

JUSTIN

Review

I had a pleasant experience at the office. The woman that helped me was very helpful and courteous. I would definitley recommend this storage unit location to my friends.

On

03/15/2018

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Sean

Review

Very knowledgeable and helpful

On

12/25/2017

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By

Savannah

Review

Great customer service, easy to get around inside facility.

On

10/07/2017

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By

Alexis

Review

Everything about this place was awesome, they have more to offer than is shown on the website so it was a nice surprise. The location is the only unconvenient thing for me and price made up for that. Thanks!

On

09/25/2017

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By

kristal

Review

Love this storage space. Would recommend it to anyone. Staff are nice and very helpful.

On

09/24/2017

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By

Maria

Review

The facility must be newer because it is super clean! The staff are friendly and very helpful, we asked to see some units and there was no hesitation to drop everything and take us to them. We have an indoor climate controlled unit and the price is reasonable and the ceiling height is 10 ft in there so it's a lot of room per unit. Highly recommend this place!

On

09/06/2017

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By

James

Review

Nice place. Very clean and easy access with good service

On

08/17/2017

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Gary

Review

Appears to be a nice safe place for storage and I appreciate the help of Sharon that works there she went above and beyond the night that I came in

On

06/27/2017

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By

Seanna

Review

Super helpful and fast service, really nice people.

On

04/12/2017

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By

Robin

Review

Friendly staff, everyone was very helpful.

On

03/04/2017

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By

Bob

Review

Very friendly staff and great location.

On

02/27/2017

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By

Bob

Review

The process to rent was quick and easy,

On

02/21/2017

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By

Larry

Review

So far very pleasant to work with. I like the inside entry to my unit and the convenient location off Hwy 44.

On

01/26/2017

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Larry

Review

So far A good experience and the unit was nice and clean

On

01/19/2017

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By

Kati

Review

Great price and customer service. Entire process took about 20 minutes. Would definitely recommend!!

On

09/18/2016

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By

Brian

Review

Very pleased so far. Moving in was fast and easy. No issues at all.

On

08/06/2016

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By

Gary weller

Review

The girl at the front desk was very helpful and professional. The facility was spotless. The prices are fair.

On

08/02/2016

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By

Steve

Review

good price and location.friendly staff and helpful

On

07/09/2016

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By

Joe Abmont

Review

Everyone has been very helpful and the unit was the nicest I've ever used.

On

06/17/2016

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By

frank

Review

Great!

On

06/02/2016

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By

David

Review

Lisa Byce (sister in-law) to me ,David Chaidez, seemed to be satisfied with the unloading and storing my belongings at your storage facility. I was very glad to hear that my things were in a nice safe facility. Thank you for your service.

On

05/27/2016

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By

Dona

Review

So far, so good! We are very pleased with the service we have received at Central Storage, Star, ID. Dona

On

12/29/2015

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By

Dona Fulmore

Review

Thanks for your great service at Central Self Storage on move in day!!!

On

12/21/2015

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By

Brad

Review

A trash receptacle would be nice as well as moving dollies.

On

12/15/2015

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By

Patrick

Review

We are moving from Cascade and waiting for our house to be built in Eagle. The staff (Tina) in Star was easy to work with and really helpful. We ended up moving into a 12 x 20 for furniture and boxes and a 5 x 10 for stuff we may need during our "homeless" state. Also got an RV spot which was a lot bigger than anywhere else. Tina accommodated us with no problems. And it is close to where we're building so a short move-in drive. Can't ask for more.

On

09/09/2015

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By

Kimberly

Review

The facility was very clean, as well as the staff being very nice, and helpful.

On

08/25/2015

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By

Shelley

Review

Very last minute my husband and I decided to clean out our garage and needed a place to store our stuff. Central Self Store - Star had a storage unit available that day. It was a little further out but the price fit our budget perfectly. The staff was friendly and the storage unit was clean and was just what we wanted. I love that we didn't have to sign a contract and can go month to month.

On

08/16/2015

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By

Janny

Review

Good service & clean units with easy access

On

07/31/2015

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By

Esther

Review

From the first phone to the last day i moved out, the staff went beyond my expectations in helping me. It was great in doing busness with them.

On

07/25/2015

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By

慄慮

Review

Easy reservation process. Loved getting 1 month free rent. Clean facility. Feels very secure. Definitely recommend.

On

07/23/2015

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By

Linda

Review

Everyone I have dealt with has been very pleasant and helpful.

On

06/23/2015

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sonia

Review

They made it easy and were very nice.

On

06/21/2015

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james

Review

loved everything about my rental

On

06/11/2015

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Megan

Review

Nice facility and the price was right.

On

06/08/2015

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By

Patricia

Review

Friendly customer service, great prices...what's not to love?

On

05/31/2015

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By

Alik Gines

Review

Hello everyone if your looking for the best cleanest and friendliest service. This is the place, make a reservation and the first months rent is free on selective units.

On

05/28/2015

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By

慄敬

Review

In addition to being one of the most conveniently located facilities, we found the best price and great move-in promotion to be unsurpassed in our vicinity. The various storage unit sizes available made it easy to choose the perfect one for our needs. We won't have to look any further the next time we require storage solutions!

On

05/25/2015

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By

Lauren

Review

Great place nice people looking foward to keeping my stuff here

On

05/07/2015

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By

Shawn

Review

Good location, easy access

On

05/02/2015

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By

Dennis

Review

best price in town. I like the yard sales set up by the owners. makes it easy to get rid items you no longer need.

On

04/25/2015

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By

JD

Review

Super friendly, clean, and very convenient locations.

On

04/16/2015

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By

Amanda

Review

The staff made renting an unit extremely easy and a friendly experience.

On

04/13/2015

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By

Krissy

Review

The receptionist was great and super helpful. The place was really clean and well secured.

On

04/10/2015

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By

Cheyenne

Review

My experience was fast easy and hassle free.

On

04/09/2015

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By

Patty

Review

Great service! I received exactly what I was looking for at an affordable price.

On

04/04/2015

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By

M nelson

Review

Nice staff (Sharon), but please allow a customer to borrow a dolly. It would be reasonable to leave a credit card deposit . Very difficult otherwise to unload, especially to center aisle units!

On

02/06/2015

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By

Deon

Review

Easy

On

02/05/2015

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By

Dorthee

Review

Came in on a Saturday. Used the automated machine. It was easy but so loud you could hear it from the car with the windows up music on.

On

02/01/2015

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By

Carl

Review

Very good coustomer services and security of my property, thank you so much for everything.

On

01/31/2015

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By

Randy

Review

Easy to move into. Execellent experience.

On

01/01/2015

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By

Isaac

Review

The price here is good and the facility is huge, but it is a little out of the way if you live in Boise.

On

12/30/2014

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By

Cala

Review

Great customer service! Clean facility!

On

09/26/2014

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By

Kelli

Review

On

09/01/2014

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By

Cindy

Review

On

07/17/2014

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By

Hailee

Review

This was my first experience renting a storage unit and the staff was absolutely wonderful. They have very clean units and are a great, affordable price. No complaints at all!

On

06/04/2014

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By

Jim Green

Review

We selected this unit even though we had to drive about 7 miles from our home in Meridian - because the price was about 20% lower than close-in units; and they offered a free 1st or 2nd month rent. This was true even though we told the manager we'd only need the unit until our house sold, and was told that was fine... friendly staff even offered a significant discount on boxes, which we didn't even ask for. Great security, clean storage units, and easy access.

On

05/26/2014

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By

Art

Review

outstanding

On

05/02/2014

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By

Katti

Review

everyone here is so nice

On

04/29/2014

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Christina

Review

The BEST

On

04/22/2014

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By

Melvin

Review

Just Great!!

On

04/12/2014

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By

Thomas

Review

Great value and location for us. Fast, friendly service.

On

04/03/2014

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By

Mike

Review

Nice staff!

On

04/02/2014

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By

Tayna

Review

positive experience friendly personel

On

03/20/2014

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By

Shane

Review

Really good and helpful.

On

03/06/2014

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By

Linda

Review

Tyson and Shauna were the very best and so helpful to me in all ways, I really appreciated the help and also support during this difficult move.I also spoke with someone else and they were good to cant remember her name...

On

01/31/2014

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By

Linda

Review

We have had 2 units for a year. Everything has been smooth! Loved using the ride. Great service.

On

12/03/2013

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By

Warren

Review

On

10/17/2013

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By

Sandra

Review

Steven P. very professional and nice

On

09/13/2013

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By

Ashley

Review

Fast, friendly and very efficient.I will definitely always choose you first and recommend anyone to your facility.

On

09/05/2013

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By

Mary

Review

Serena is very knowledgeable, courteous and professional. Manager's Response: Mary, thank you for the review! As always, it was a pleasure to assist you! Serena, Manager

On

08/29/2013

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By

Helen

Review

Excelent! Friendly, flexible staff

On

08/10/2013

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By

Anthony

Review

The manager was friendly and helpful. I'll definitely use you for all my storage needs!

On

07/31/2013

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By

Tyler W.

Review

On

07/29/2013

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By

Roslyn L.

Review

The staff was extremely professional and kind. The facilities were well kept. Calls returned were quick and efficient.

On

07/26/2013

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By

Penny S.

Review

Steve was wonderful!! Great customer service!

On

07/26/2013

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By

Kari Gibb

Review

This manager deserves a raise and is worth every penny - great support and helpful beyond belief

On

07/12/2013

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By

Becky

Review

Nice facility, friendly service, great price

On

07/07/2013

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By

Shawn

Review

Great experience overall

On

07/02/2013

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By

Megan

Review

The staff was prompt and very helpful and thorough. They went above and beyond to meet my needs.

On

06/11/2013

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By

片来

Review

Great price for what I needed. Nice people.

On

06/04/2013