Trojan Storage of West Ontario

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Deana johnson

Review

Great place, love the price for units and very friendly staff . Place seems very safe and clean!

On

04/25/2023

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Stephanie Smith

Review

I had a reservation to move in on the 9th, made the reservation and spoke with the employee. I go to check in and my reservation is gone and the price went up. The female employee was not helpful and wouldn't make any exceptions. Im very disappointed.

On

07/11/2022

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richard gonzalez

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the person who helped us check in could not have been more helpful, knowledgeable or friendly.

On

07/08/2021

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Tammy Edrosa

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the lady who helped us was very nice and she went to the storage and made sure it was clean.

On

01/08/2021

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Linda Estrada

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The front ladies were very nice

On

01/07/2021

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KEVIN

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Was able to book last minute on a Sunday at a reasonable rate!

On

06/16/2020

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George

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Everything was fast and efficient and very informative thank you for the great customer service

On

05/24/2019

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Jordan Hunt

Review

Both of the ladies who helped me out were extremely nice! Great prices, secure facility, and a pretty roomy unit! Would recommend to anyone!

On

05/14/2019

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Clinton

Review

Had a small issue that took longer because I have a temporary ID with no picture but they figured it out after contacting their boss.

On

05/14/2019

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Lori

Review

Everything was amazing! Including Customer Service, prices, location, cleanliness, very friendly. Great experience.

On

03/16/2019

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Conception

Review

Customer Service and friendliness were spot on- they lifted the stress of moving-even if just for the moment!

On

02/25/2019

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Juan

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Friendly staff, clean area and affordable prices

On

01/06/2019

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Juan

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Friendly Staff, Clean area and affordable prices

On

01/04/2019

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Raul

Review

Clean helpful affordable would recommend to anyone interested

On

08/01/2018

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Marlene

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Great like my storage unit , clean and neat

On

06/02/2018

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Justine

Review

This is my second time storing my belongings here. It's the best price I can find and I've never had any problems. CJ is cool, too!

On

02/03/2018

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Jimmie Stone

Review

Nice clean storage unit the staff is very friendly and helpful. Love being able to reserve a unit on line saved a lot of time running around looking for one.

On

02/02/2018

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John

Review

Cj was very helpful. Got a lock, tape gun, tape, 2 big boxes and couch cover with rental. I didn't expect that. I recommend this place for your storage needs.

On

01/28/2018

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manuel

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I like that storage because the custumer services ere frendly

On

01/09/2018

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Gabriel

Review

Great customer service. Answered ever question I had and worked with me to make sure I had the storage I needed by the time I needed it.

On

01/05/2018

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alvaro

Review

Awesome place great coffee and awesome service

On

11/23/2017

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Caroline

Review

Employees were extremely nice and helpful! They made it quick and easy for me to move in.

On

10/23/2017

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Melissa

Review

nice management, clean facility, units have alarms on each one of them, plenty of space

On

10/04/2017

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Melissa

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managers super friendly, units nicely clean, great gate hours, I like that each unit has an alarm. overall nice place

On

10/02/2017

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Alex

Review

Staff very Helpful, with offers and suggestions. Somewhat accommodating to my needs. However, would not allow me to reserve beyond five days. Had to reserve five days before my actual "move in day" in order to secure unit

On

07/26/2017

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STEVE

Review

Most places dont have renters insurance. Its include in the monthy rent. That was great. Really like what they have to offer

On

02/06/2017

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RICHARD

Review

Great service, friendly and great storages

On

01/08/2017

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Shelly

Review

Thank you for your service.....

On

10/31/2016

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Michael

Review

Jose helped me with a smooth transaction and move in.

On

10/31/2016

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Marc

Review

If you want a good experience renting a storage unit this is the place to go!

On

09/26/2016

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Sharon Carter

Review

Storage I rented is NOT big enough. Need to upgrade unit...

On

09/04/2016

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Claudia

Review

Great facility. I would recommend this storage facility.

On

08/29/2016

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Katelyn

Review

I would not recommend this place to anyone. i chose this place because having AAA, the price is very reasonable, of course when i went in to sign paper work the man inside wouldn't even try to scan my card because it wasn't a physical card, it was through the AAA app. He refused to take it because " there was no expiration date " which there was, he said " his computer wouldn't scan it " he didn't even try. Therefore i had to miss out on all the benefits. Which i'm pretty sure AAA didn't make a "My card app " for it not to work. I sucked it up and paid for everything. I asked them to set me up with a u-haul and the man agreed, of course he forgot to do so and sent us off. After trying to find a u-haul place that was still open, we found one loaded it up and headed to the storage unit. I got there after office hours had closed and found my unit still had their padlock on it. I was so over this place but i was not going to head back home pay u-haul and extra day and search for another storage unit. I had to call the emergency security number and explain to them what happened. They connected me to the man that helped me earlier and he said he would be there in 20 mins. It ended up taking him almost 2 hours to get there. I was so frustrated, you only have access to your unit until 9p.m. and if you are there past 9 you get a fine.. I wasn't very happy with the fact that it was 20 to 9 when he finally showed up. When he finally got there all he told me was " I'll give you extra access time and knock $10 off your bill " $10?! I thought the first month was free considering i had to pay $130 for the first month and $20 for a lock but no they are calling me, emailing me saying my rent is past due . So i guess i have to fork up another $100 for the 16 days I've had the unit. This place is a mess . As i said before i would not recommend it.

On

08/07/2016

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By

Verenice

Review

Friendly, good customer service Website does not inform of necessary requirements to rent a storage space (homeowners insurance) Charged for a lock without giving notice beforehand ($18.99)

On

06/29/2016

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By

Wilson

Review

Storage area is nice and clean, also on the first floor. Very convenience. Staff are very friendly and Helpful. Being a AAA member also get a discount. Real is a good deal!

On

06/20/2016

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By

Kaydee Trojanowski

Review

CJ at trojan storage was exceptionally helpful with the area and quick for move in

On

06/19/2016

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Raymond

Review

When I got there I was treated rudely by the manager CJ... I will b contacting main corporate...in fact she even told me that I should go somewhere else...some kind of customer service...

On

06/12/2016

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John

Review

Cheap, Clean, Good location. Bring your own (circular) lock to avoid getting charged on move-in for one.

On

06/03/2016

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Cynthia

Review

The service I received from ť storage facility and from Sparefoot was great.

On

05/29/2016

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andrea

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We looked at 2 different Trojan facilities and saw a total of four "5x10" units. However, not one of these units was 5x10. Wish we'd had time to look elsewhere.

On

05/22/2016

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By

Atul

Review

They didn't have pictures of the units online. Would have been good to have

On

05/16/2016

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Maxwell

Review

Very easy to move in but they do make you buy a circular lock - even though I brought another type of lock with me

On

05/02/2016

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John

Review

so far so good

On

05/01/2016

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Francisco

Review

Great costumer service

On

04/15/2016

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nancy

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On

03/11/2016

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nancy

Review

I was pleased with the customer service.

On

03/11/2016

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Jay

Review

Had to wait for over an hour during mid day because no one was there to manage the office.

On

02/11/2016

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Dominic

Review

I needed a storage facility in a hurry and this location was the closest to my house. I don't think it's necessarily better than other storage units. In fact, I think it's rather pricey.

On

02/02/2016

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Wade

Review

Staff is very friendly and helpful!

On

02/02/2016

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Donna

Review

Thank you, the facility was clean and the staff was helpful.

On

01/29/2016

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Veronica

Review

Very friendly service and always a great experience

On

01/17/2016

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Lee

Review

CJ gave me the best price on the size of unit I was looking for. She was very accomodating, professional, & friendly, The unit was clean and ready for use.

On

12/19/2015

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By

Paul

Review

This location is close by and clean. The security is great. The employees are friendly. It is located in a nice area.

On

10/28/2015

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By

Mya

Review

My fist time experience renting a storage, was the worse ! After getting there with my property, along with my hired help, I was unable to open my unit, because they forgot to remove their lock, so I was stuck waiting for nearly 3 hours until someone was contacted and asked to go open my storage. Then, I was offered a $20.00 dlrs for any inconvenience their error-mistake could have gave me? Really?? I couldn't believe and still can't , how in the world could of this happened!

On

10/14/2015

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By

Henry

Review

Units are clean and have lots of security cameras thought out the complex.

On

09/28/2015

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Alisha

Review

one thing I dont like is we only have 30 mins at a time to spend there, its rediculous

On

09/27/2015

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Kathy

Review

SurveyReview

On

07/14/2015

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Ivan Brandler

Review

The people who work there are very nice.Especially CJ and Frank.

On

06/27/2015

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By

fumihiro

Review

Made it pretty easy to get a unit. Helpful customer service.

On

06/21/2015

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By

Ellen

Review

The customer service is great. They made it very simple and very helpful.

On

05/10/2015

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Katrina

Review

CJ was very helpful in getting me the best price on a unit that would fit all my things. It was very busy when I moved in, but CJ was very accomodating, professional, & friendly, so I didn't mind waiting. With their alarm system, security seems tight so I don't have any concerns with storing my belongings here. I would definitely recommend this storage facility to others.

On

05/05/2015

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Denise

Review

I just retained this storage unit yesterday, so not much I can say off the bat except that the staff is very friendly and helpful.

On

04/10/2015

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By

Helen

Review

On

04/02/2015

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Monique

Review

Awesome customer service but unit very small for price.

On

11/13/2014

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jon

Review

Great people! Actual size of unit was closer to marketed size than any other unit I've ever looked at or rented. To me this is a big deal!

On

09/22/2014

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Leslie cashen

Review

I like the ontario Trojan storage in ontario. They have been very understanding and try to accommodate me in any way that they can.

On

08/11/2014

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By

Tinesha

Review

On

08/11/2014

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Brandi

Review

I am very happy with this storage facility. The staff treated me great and were very helpful and fast.

On

08/06/2014

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Tonya

Review

Great

On

07/16/2014

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Fernando

Review

Excellent

On

07/15/2014

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Jen

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Frank was very pleasant and helpful. Happy with service, facility and hours.

On

07/11/2014

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Fernando

Review

On

07/06/2014

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By

Heather

Review

Awesome

On

06/27/2014

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By

片来

Review

very good, fast & friendly

On

06/17/2014

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Angelica

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Excellent

On

06/14/2014

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Yollanda

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Very professional and well explained.

On

06/08/2014

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James

Review

Good experience

On

06/01/2014

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Denise

Review

Very good customer service

On

05/13/2014

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Richard

Review

Very happy with the service here. Very friendly people.

On

05/07/2014

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Richard

Review

Awesome fast friendly service

On

04/29/2014

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By

Tommy

Review

I paid for a storage and at last minute i was told that its Only 24hr access ( THE MAIN REASON I CHOSE THIS STORAGE ) if pay $30.00 extra per month......So i did Then started to move in the next day and realized the storage they had GIVEN me was WRONG SIZE ( SMALLER than what I Allready PAID For.) when i asked to change my paperwork and adjust the monthly payment to not be over charged ...i was told i had to wait till a supervisor can handle it.......its been over a week now no response...and I went to my storage at 10 pm for work stuff and was able to get in fine ,but when I tryed to leave my CODE DIDNT WORK and was STUCK INSIDE for an hour until finally someone called me back to let me out....... Then two days later i asked about my storage being smaller than what I PAY FOR AND said he was to busy to handle it ......so i left upset and to get a phone Call saying that they changed the gate hrs to 9pm and no more 24hrs access ......(.the Only reason i picked trojan was cause of the 24hr access) that i paid 30.00 extra for when i moved in a week prior... Reasons to not chose trojan storage -Lied to about size of unit....CHARGED AND PAID FOR BIGGER SIZE AND GIVEN A SMALLER UNIT . -up the price $30.00 last minute for 24hr access -then code didnt work after 10pm LOCKING ME INSIDE OVER A HOUR -and then changed policy of gate hrs (not 24hrs anymore) After i paid for it - still has not fixed any issues

On

01/16/2014

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John

Review

Excellent price, clean, easy access, perfect for garage overflow.

On

11/27/2013

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By

Christopher

Review

THE BEST

On

11/06/2013

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By

Melanie

Review

We ran into a few problems with locks but The staff was great! Tom helped clear up everything and was great in making sure we were satisfied. Awesome customer service!

On

07/18/2013

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By

Augustine

Review

I had very good customer service. ..and made feel safe that this is a good place to storage my stuff...keep up the gd work...

On

07/16/2013

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By

Matt

Review

This is a great place for business storage. I have a small business and needed some extra space for our paperwork and deliveries . They have great specials, free invoices, friendly reminder calls, and easy access for delivery trucks. The staff was very helpful and informative. All and all a very pleasant experience. I would highly recommend this storage facility.

On

05/24/2012

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By

Penny

Review

Outstanding customer service from Collin and Tom. I just moved to the area and they were extreamly helpful. They helped me find the right storage unit and I saved time and money not shopping around. Keep up the great work!

On

05/22/2012

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By

呐

Review

Have been a customer for years, long before it was Trojan Storage, I found that the new staff is hard to deal with and not helpful at all, the property has taken a turn for the worst as far as cleanliness and curb appeal, have moved out of the property and would not recommend it to anyone.

On

05/17/2012

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By

楔慮

Review

I have been renting here for over a year. No issues for me. I am impressed with the cleanliness and superb staff, the rates are affordable for me. This storage is very convenient. I would recommend to anyone who is looking to save and feel good about where their property is stored.

On

09/23/2011