BA Storage

Rating

By

Andrew Shine

Review

Price quoted Different charges upon entering facilty

On

07/02/2024

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By

Morgan Fay

Review

Check in and setup process was quick and informative. I do wish they had elevators for the second floor but otherwise I was satisfied.

On

05/05/2024

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M DRAME

Review

Michael it’s very very unprofessional and arrogate I won’t recommend to rent in this place. .look for somewhere else I believe it’s a racist guy

On

01/18/2024

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Toya Sharpe

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A positive attitude and willingness to go the extra mile for customers were appreciated.

On

01/15/2024

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Michael Duffey

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Very efficient and simple to set-up with good communication throughout.

On

01/07/2024

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Britt Olson

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The space is clean and easily accessible in a great location.

On

11/03/2023

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Andrew Bennett

Review

From reserving my unit, to loading in, to packing my unit, everyone and everything went perfect. Moving can be very stressful and BA and the staff made my day easier.

On

07/17/2023

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Jorge

Review

Very spacious facility and near freeway

On

06/30/2023

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Lynn

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It was a great experience and super helpful staff. They were really great.

On

06/20/2023

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Felix o.

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Place is clean and easy to locate units,

On

06/07/2023

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Caroline Alnasser

Review

No bathrooms or trash cans at all. Not very pleasant

On

06/04/2023

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By

Eate

Review

Pathetic and arrogant and total lies are told by this little shit. Condescending Amd needs to have his face busted a few times. Thievery Amd luging is all this walking turd does.

On

05/15/2023

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By

Suck me

Review

No character, no humanity, arrogant little 12$ an hour Douchebags.

On

05/15/2023

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By

J. Thompson

Review

I was a little shocked when I pulled into the property and saw how run down this storage facility was. There are no elevators. They have ramps instead, but do offer the use of dollys. When you arrive at the building your storage unit is in, the hallways look like they are 100 years old, and have had no maintenance since it was built. The floors are wood, and the hallways are incredibly tight. Once in the unit, there is no drywall on the walls, nor a light. On the plus side, the individual who registered me was friendly, and quickly checked in. They have a lot of rules that need to be followed, and if you break any of them your charged a $50 fine, the value for price paid far out weights and of the negatives.

On

05/06/2023

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Rochelle Stagliano

Review

Happy i chose to store my things helpful staff

On

04/10/2023

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Tibor Hardik

Review

Online rental is not really clear about the door sizes when you rent , but the staff is very accommodating if you need to change the unit before moving in. If you have a chance take a look at your unit before, if the door size is a concern for you.

On

03/31/2023

Rating

By

Moises Ceballos

Review

As a return customer the way I have been treated by the facility managers at this location has been absolutely despicable. I rented here previously in 2022 and left after leaving the area for a couple months. No issues. I have no idea what happened to this staff but the people that work there now are passive aggressive, lazy, and downright disagreeable. I don’t think I’ve ever experienced such contempt from any staff member at any Trojan storage location EVER. And my error? Apparently even though the storage supposedly has office hours until 6 pm a staff member called me and begged me not to come in after 5pm (when I get off) because “there wouldn’t be enough time to process the paperwork”. So I’m like okay I’ll come Saturday. And they say sorry, we only honor your reservation for four days. And I’m like really? Then as soon as my hold expires on Wednesday they raise the price by $200. So I try to make a new reservation for a smaller unit now that I’ve been priced out of the 10x15- and finally it’s Saturday. I go to the office and say hey, I made a new reservation. They’re like under who? I give my name and they snicker and reply “yeah we canceled that, we’re not going to rent you a unit” and laugh to each other. I’ve never seen such disgusting behavior by employees. The management here must be nonexistent. Sad. Because I really enjoyed my previous lease here. Management must be reduced to hiring bottom of the barrel.

On

01/28/2023

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By

Ann

Review

After been here for over 2 years I am walking out I had such a bad experience with the new manager he just wanted to be right and not apologize for something he was wrong of doing when I ask why was he getting upset and listen to what the customer had to say he said I’m too busy,I was super shock he has a very short temper very disappointed. Worst customer service !!!!!

On

01/10/2023

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By

Jayne

Review

I would not recommend anyone to come here and should have just rented in West LA for a higher price but it is what it is. The person who assisted me was very rude, not just to me but to other customers waiting.

On

12/14/2022

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Tom

Review

Make sure to inspect your storage room carefully as we found dog poop and damage in our unit, after the fact.

On

10/17/2022

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Nick Movs

Review

This might sound kind of weird, but sizes are not exactly what is posted on the site. I looked at a 5 x 10 which looks more like a 3 1/2 x 9. However, beggars can’t be choosers, I needed to place right away and the price was super cheap.

On

10/16/2022

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Denise

Review

Great price just a little dirty

On

10/08/2022

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Laura

Review

It’s a good price and they run a tight tidy ship of over there it’s all straight forward. They will answer any of your questions. Unfortunately there’s no ac so be selective on the time you move into your unit and where it is in the building

On

06/18/2022

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By

Mae

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Pretty good, it’s what you expect.

On

04/26/2022

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sam

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they are all great and very professional and helpful! thank You!

On

02/20/2022

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Michael Kragh

Review

Upon my arrival I was greeted with a smile & given a tour of the grounds & the unit I was interested in. It's an older facility but maintenance does an amazing job. The place is extremely clean & in good repair. However: there is no climate control & the ventilation, although adequate, is less than desireable. When it is hot outside it is unbearably hot inside. The prices are average but there is a sign-up incentive that discounts the first 2 months. All in all a good, clean facility. But it was the staff that won me over. They are all courteous, friendly & sincere. They will bend over backwards to meet your needs. Great job guys!! Thank you!!

On

08/05/2021

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By

Nancy J Brown

Review

Luis was welcoming, friendly, and had all the answers and a few very good suggestions. He is the main reason I rented, along with the convenient location and easy accessibility.

On

07/07/2021

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By

Jeff

Review

No complaints at all for this facility thus far. As a general side note, it would be nice if storage places were open 24 hours (but none seem to be, so not this facility's fault).

On

06/09/2021

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By

Lorenzo

Review

After 2 prior moves in 2 consecutive months, B.A Storage has been the complete answer for my storage needs!!! The location is Great and now with a more accommodating sized unit, I can organize my property in my unit!!! Many thanks to all who assisted in some challenging situations that were resolved to my satisfaction!

On

06/02/2021

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Manuel rivas

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Good service from liz. She answered my questions and gave me a tour.

On

02/06/2021

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Jeremy Moore

Review

The facility is clean and secure. Nice location, (Vermont Ave and 101 freeway). I forgot their names, but the manager and young woman in the office were helpful and cool. Thank you.

On

01/08/2021

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jose

Review

Very friendly staff, clean storage facility that is easy to access. I do wish that the storage units had lights in them.

On

07/13/2020

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Tikia

Review

The assistant manager was friendly and accommodating. She thoroughly explained the details about the contract and facility.

On

03/30/2020

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Mark

Review

There are no lights inside the units. The staff is very friendly and accommodating.

On

12/18/2019

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Erica

Review

I mean, that says it all! Staff were friendly, too. There are ramps to the second floor for some of the buildings, but no elevators. Make sure to let them know if you will need a ramp!

On

10/23/2019

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By

Gahyeon

Review

Service was really good, loved the price and, I totally recommend it!

On

03/27/2019

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By

Sheva

Review

The customer service was great and the terms were clear. I was able to rent a uhaul truck at the same location which made moving in a lot easier. Storage units are expensive, but this was a decent price for the location, though not cheap by any means. One area for improvement would be better lighting in the unit itself.

On

01/22/2019

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By

Y

Review

Nice clean and good customer service just need elovators

On

01/03/2019

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Melany

Review

Great service like the cleaning ness all it needs is an elevator to make things easier

On

01/01/2019

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Ruomi

Review

Driving my car to my storage unit is a plus and very LA.

On

10/10/2018

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Adam

Review

Clean facility. Very large space. Staff were very helpful in finding me a space that was well situated for me.

On

08/26/2018

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DAVID

Review

price.. service.... place...

On

08/26/2018

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By

CARL

Review

The place was clean and the staff was friendly. Had to haggle over the price and there seemed to keep being additions to the bill that weren't disclosed earlier.

On

08/04/2018

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By

Patrick

Review

Pretty basic no frills lock up but the lads who run the joint are pleasant and efficient. Incredibly hot within the lock up so wear sweat bands, you’ll need them.

On

08/03/2018

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Sarah

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Nice people, good units and prices

On

05/22/2018

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Judith

Review

Good service, knowledgeable staff, quick start up

On

04/23/2018

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By

浏牡

Review

This is a pretty good place for this price. The only thing that sucks is that they don't have elevators on their buildings.

On

04/18/2018

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By

Arthur

Review

Friendly staff easy access to my storage unit arts avaliable

On

03/14/2018

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Oval Mckenley

Review

Short waiting, clean facilities plus reasonable rates.

On

01/01/2018

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LLOYD

Review

This is a terrible storage place, I usually dont leave negative reviews, but this place has many hidden fees, the staff is really not accommodating, they will not feel helpful at all. Had to store furniture after work before flying out of state for months, personel walked up to me and told me that I have a few minutes to leave before they lock me in the premises and will charge $50 for being there. I mean who does that?

On

12/01/2017

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By

Erinn

Review

Moving in was easy breezy. Got all the paperwork done in 30 minutes, and the customer service was straight forward and efficient.

On

09/07/2017

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Emmanuel

Review

I went and talked to them abput the spot that was reserved fore and it was alright

On

07/02/2017

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Matilde

Review

BA Self Storage had the best price in town, employers are friendly and very informative. No hidden fees. I love the 7am-7pm access!

On

07/02/2017

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Solomon

Review

customer service is on point.

On

06/02/2017

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Bette

Review

Excellent Service and obviously well organized.

On

05/08/2017

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Gabriel

Review

Very cool crew, they showed me all the options, very precise and professional. The storage space were clean and very easy to find.

On

05/04/2017

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Jason

Review

The staff were super friendly and patient working with me and my rental.

On

05/02/2017

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Roger Norman

Review

The process was fast and easy. I know that my stuff will be safe and secure. I would definitely recommend to anyone.

On

04/17/2017

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By

Roger

Review

Overall good experience. Quick move in.

On

04/15/2017

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By

Donald

Review

Never had a storage unit before so can't really compare, but this facility has very easy access . You can park right by your unit or if upstairs there is a ramp. Price advertised was only for 6 months then raises $10. Jesus the manager was helpful and friendly.

On

03/21/2017

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By

Kimberly

Review

Good Customer service wish the pricing was set in person as online... had to reserve a larger room online to get a better price. Rooms are dark. Need a flash light

On

01/31/2017

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By

alex regalado

Review

I found my self in a family type of environment that it feels like anything I need weather advice,support,physical help,even if you just want to chat,etc and that's what I'm talking about.

On

10/08/2016

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By

James

Review

Marco and Jesus are very friendly and helpful. They get an A++.

On

05/29/2016

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Marc Ian

Review

The sales staff is friendly and knowledgeable

On

05/20/2016

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Andrea

Review

On

05/01/2016

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Willie

Review

great area, allot of parking.

On

03/11/2016

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Jeffrey

Review

Great. Found out through spare foot.

On

02/06/2016

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Justin

Review

This place is great, and the customer support was fantastic. I would highly recommend this place to any one looking for long term storage solutions.

On

11/09/2015

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By

Hasan

Review

Very helpful Perfect location Fast and easy.

On

10/19/2015

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By

Karina Von Watteville

Review

This is a bit out of the way but i feel safe. Putting my storage here..The manager is very nice. And. You have time to. Unpa k without. Someone. In top of you.

On

09/07/2015

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By

seth

Review

Looking for a Los Angeles storage started off overwhelming. Through Sparefoot, I found the most affordable price for a storage unit less than 4 blocks from the apartment I moved out of. Paying each month is a breeze and the storage facility is easily accessible. Couldn't have been a more perfect fit for me.

On

07/28/2015

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By

Marc

Review

My one line summary pretty much says it all. Thank you very much!

On

05/29/2015

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By

Anne

Review

Received a great deal and guarantee of no price hikes for the first 12 months unlike other storage units that raise prices without warning. Also, being out of the area, was able to fill paperwork online and have movers move in items without trouble.

On

05/29/2015

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By

Nicole

Review

Very nice and helpful employees at BA Storage.

On

05/29/2015

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By

Bernie

Review

On

05/08/2015

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Grigor

Review

On

05/07/2015

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todd

Review

i just moved in. i haven't been in long enough to know.

On

04/27/2015

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Leslie

Review

The staff is really helpful and nice. They gave me great advice on what size unit to get. My move-in went really smoothly and my items fit perfectly.

On

04/15/2015

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By

Bob

Review

Happy to have found them.

On

03/20/2015

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evan

Review

excellent

On

03/11/2015

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Jenny

Review

They were very helpful and very nice. I would recommend.

On

03/06/2015

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Jess

Review

We got a second floor unit which is quite a bit of a hassle because there are no elevators (only ramps)... however, it was over $100.00 less than units on the first floor so it was a bargain.

On

02/18/2015

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By

Irma Saravia

Review

On

02/01/2015

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Jessica

Review

Great facility

On

11/28/2014

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By

Johnny Richardson

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On

10/10/2014

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John

Review

Great price. Great staff.

On

09/29/2014

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By

olivia

Review

Great experience showed up was shown the storage space signed paper and was out

On

09/10/2014

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By

Gerard

Review

On

09/04/2014

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By

Gerard Marzilli

Review

On

08/31/2014

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Steven

Review

Quick service. Very helpful. Best price in my neighborhood.

On

08/02/2014

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By

Manos

Review

Friendly stuff, the only problem is that there is no elevator but for college students is the best storage since it is right next to the lacc

On

07/24/2014

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By

Miah Palmer

Review

I reserved a 10'x15' over a week in advance and then moved all of my stuff from SF to LA in a 16' truck. Upon arriving I was informed that the room I had reserved was not available. After quite a bit of time (over 30 minutes) they put me in 2 smaller units (very inconvenient). But!!! When I started to move stuff up the flight of stairs (no elevator) and larger units are upstairs (made no sense) and a direct 90 degree turn from the 3' ramp into a standard doorway. How could anyone load this way. After going back and explain the issue, they gave me yet another, yet still not what I wanted, unit. This had a normal roll up door, not a standard sized door, but was only 9'x10' so still required two units. I show up the other day after witnessing a gentleman power washing the bay doors thinking to myself, "he has to be getting water all inside those people's units." Sure enough, the next day, open my unit to find water all over my antique record player, musical equipment, power tools, stereo equipment, and cherrywood furniture. Completely unacceptable! After talking with the manager, he assured this practice would be stopped. Friendly people, but I seriously have to question their judgment. Also, ANYONE can just walk onto the property during business hours. This has been my unfortunate story and I am still waiting on my original, reserved 10'x15'.

On

07/12/2014

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By

Ivonne

Review

潇摯

On

06/13/2014

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By

Alyssa

Review

I just moved my things in last month--Shane at the front desk was very helpful in getting me set up, and I just barely managed to make everything fit from my large studio apartment in a 9x10. I admittedly didn't expect storage to cost so much monthly, but as far as I know I got a pretty good deal here (didn't have time to shop around in the end!) So... so far, so good!

On

05/27/2014

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By

K.

Review

the place is not very secure as anyone can walk in off the street and the gates seem to stay open for several minutes - I've driven up and find the gates open 50% of the time. even at closing - anyone can drive in - not all cameras work or point towards all areas of the compound. being next to the freeway - the city can at any moment open and inspect your storage for explosives - the heavy traffic of cars means the amount of dust and smog hovering over the compound is at the highest - inside an empty storage unit black dust is everywhere and will accumulate on your belongings. the staff falls back on there is "no cooling off" disclosure that they explain and is required to sign a list of items that are explained. however, if you have an issue the issue will go by the wayside because to rent a storage unit you cannot get out of any months paid in advance - lets say the first 2 when you move in. the staff went from being nice and helpful to instantly uncaring when i had an issue with the size of the door and location to my unit not meeting my needs. at the time of renting i was unaware that the doorway would pose an issue - within 10 minutes of signing the contracts then discovering this problem i spoke to the office and they said "no cooling off" - in other words - you can leave but you will not be refunded. i didnt like how inviting they were then uninterested to take steps to find me a unit that would work so I'm stuck and as a result am learning - ADVICE - before you rent a storage space - go look at a few without having to move - don't be stuck with a truck and have to find a space for your items - spend a few days driving around and looking - companies will barter with you when they know you are shopping around.

On

02/28/2014

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By

Clarence

Review

Great service, great unit - great deal. Thank you!

On

12/03/2013

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By

Nsa

Review

Went to see the unit then fill out paperwork. I liked that they had a little golf card to drive to the storage so I didn't have to walk. 2nd month free and prorated amount/dates were a little confusing. Otherwise got job done

On

09/24/2013

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By

Diane

Review

Had to move my daughter out of her apt. while she was out of town. Not familiar with area. After visiting a few storage units I went online and found SpareFoot. They had better pricing than what I could find calling individual facilities. Very easy, professional. I would use them again without question.

On

08/29/2013

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By

Spencer

Review

I recently rented a storage unit and thus far, my experience has been pretty good. Aside frim lack of elevators, this is a pretty good place. I'd lost something on the property and quickly it was redeemed and found without hastle or hesitation. Property Manager is a good guy.

On

07/29/2013

Rating

By

Deandra

Review

On

07/09/2013